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Get valuable insights, tips, and advice on how you can boost your business communications and enhance interctions between customers and employees.

February 20, 2024

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

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December 22, 2021

WhatsApp New Features Will Offer You More Control Over Communication

Meta is trying to make Facebook, Instagram, and WhatsApp better by adding multiple new features. Currently, WhatsApp is offering a platform where anyone with an internet and a mobile number can contact anyone else globally. This opens a new avenue of opportunities for businesses and individuals, which is the unique selling point. Although, so…

December 20, 2021

Top 10 Benefits of VoIP And Why Switching to VoIP Is the Best Decision

Benefits of VoIP Are Good customer service makes a business successful. At least that’s what most studies predict. With so many brands offering similar products, good customer service makes a difference and elevates the image of the brand. As small brands grow, the interaction with customers individually becomes difficult. That’s where mass messaging and calling…

December 15, 2021

Why VoIP Call Recording Is Important and How It Is A Game Changer

Imagine running a successful customer service, only to find out someone sued you for false information. Might seem like a ridiculous idea but it has happened to so many companies. Now imagine, you dodged the bullets by just offering them an insight of the same information via recorded phone call that has every shred of…

December 13, 2021

UK – Smartphones Will Not Support 2G and 3G by 2033

Technology urges us to catch up with the advancement otherwise we might fail. This is exactly what Yuval Noah Harari said in his famous book Homo Deus. He explained that without keeping up with technology, we might end up with a huge number of useless classes that will only support old rather conventional features of…

December 6, 2021

What Is VoIP And How Does It Works?

What Is VoIP ? Voip is (Voice over Internet Protocol) is a proven technology that lets anyone place phone calls over an internet connection If you are searching for VoIP and it’s working, chances are that you are thinking about switching to VoIP. Traditionally communication was done via copper wires that were connected to the…

November 29, 2021

How to Gain Benefits & Create Customer-Centric Strategy with Skills-Based Routing?

Every call center employee has experienced various irritated customers. A call center should ensure a quick and efficient resolution of clients’ concerns to avoid frustrating customers. Such a service is only achievable by training agents with the right skills to address the problems of customers. Here, the skills-based routing is majorly helpful in dealing with…

November 25, 2021

What are 0330 Numbers and why Are Businesses Opting For 0330 Numbers?

Back in 2007, these national or 0330 numbers were introduced for business. Since then, these national numbers are becoming increasingly popular. A little expensive at the start, these numbers are becoming common and affordable now which is the reason they are easily accessible for small businesses just like any big tech giant. Before 0330, there…

November 23, 2021

Top 6 reasons Xinix is the best Google Voice Alternative for Business

When was the last time you had a detailed phone call without using the internet for business or personal use? BBC claims that currently, mobile phone calls are taking a nosedive, thanks to VoIP apps and online calling facilities. As a pioneer in the VoIP service, google voice is considered as an introduction to VoIP…

November 18, 2021

VoIP Industry Statics 2021

Ever wonder what makes a business successful while others struggle? Well, if we ask the professionals, they will say it all comes down to offering a service that no one else can offer. On the contrary, people who work in human capital will tell you that hiring the right people for the right job makes…

November 15, 2021

How Switching to VoIP Can Help You Reduce Cost?

VoIP cost Post pandemic world of business is much different from than pre-pandemic business world. Remote working, lockdown, cost-cutting strategies, home deliveries, easy communication, and struggling businesses are becoming new buzzwords. As the world is busy defining the new normal, some companies are thinking of making remote working permanent for their business. Others are struggling…

November 10, 2021

Tried & Tested Strategies to Boost Your Remote Teams Productivity

Experts have said it. Studies have proved it. Remote Working is the future of every business. According to Upwork’s Future Workforce Report, the number of remote workers within the next five years is projected to double from what it used to be before COVID-19. In the US alone, 36.2 million people will work remotely…

November 9, 2021

What is a Cloud-based PBX & its Top 5 Features Required for Organizational Growth

Communication is vital in every workplace, and it is more effective with the latest technology like VoIP. Due to the usage of PBX, organizational communication has become more convenient. Old times are over when a single message was delivered in person. Moreover, PBX eliminated the costly calling bills that would have been accumulated through traditional…

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