Xinix Blog

Get valuable insights, tips, and advice on boosting your business communications and enhancing interactions between customers and employees.

Featured articles

Voice AI Agents for Telecom Providers: Improving Customer Service Telecom and utility customers expect quick, accurate answers when they contact providers about billing, connectivity problems, service interruptions or account changes. Long waiting times, repetitive menus and automated responses that fail to address their needs can make even simple enquiries frustrating. Voice AI Agents for telecom…

Rome 5G: How Neutral Host Infrastructure Is Modernising a Historic City

Wholesalers & Reseller

Wholesale Voice KYC: Balancing Trust, Compliance and Risk

Wholesale voice customer KYC verification illustrating identity checks, due diligence and telecom compliance.

FAKE ITG TRACEBACK EMAILS: WHO IS REALLY BEHIND THE LINK?

Fake ITG traceback email warning showing a suspicious sender domain and telecom cybersecurity precautions.

Latest articles

Comic-style illustration explaining the shift from 6/6 to 12/6 call billing and its potential impact on wholesale voice costs, call centres and auto-diallers.

Wholesalers & Reseller

END OF AN ERA!!!! A small change in how phone calls are billed could cost some businesses a lot

Carriers don’t bill calls by the exact second. They round up. For years, the U.S. standard was 6/6: the first 6 seconds are the minimum, then billing rounds up in 6-second steps. Now Verizon and Sinch have moved to 12/6: a 12-second minimum. Other carriers will likely follow. Think of a taxi with a minimum fare. Ride…

Xinix comic illustrating why clean KYC does not guarantee wholesale voice traffic deliverability, comparing a potential robocall with a legitimate customer service call and highlighting continuous traffic monitoring, compliance and call analytics.

Wholesalers & Reseller

Your KYC is clean. Your traffic can still get you blocked.

Your KYC is clean. Your traffic can still get you blocked.

FCC telecom compliance and Covered List requirements involving ZTE, Hytera and affiliate disclosure

Sometimes, what’s behind the curtain matters more than what’s on the stage.

The FCC’s $189,491 enforcement action involving ZTE and Hytera highlights the importance of affiliate disclosure, Covered List requirements and regulatory compliance. Learn what telecom operators and vendors need to know about transparency, filing obligations and network security.

Comic illustration highlighting the FCC enforcement action against SK Teleco for fraudulent robocalls and failure to respond to traceback requests.

ICYMI (In Case You Missed It) / Deadline Warning: The 30-Day Countdown is Almost Up!

The FCC’s enforcement action against SK Teleco highlights the consequences of failing to respond to traceback requests linked to fraudulent robocalls. Discover why robocall mitigation, STIR/SHAKEN compliance and timely action are essential for telecom providers.

Infographic explaining different types of VoIP routes, including CLI, NCLI, call centre, conversational, SIP, TDM, direct, white, grey, on-net and off-net routes.

Wholesalers & Reseller

Understanding Different Types of VoIP Routes

Discover the different types of VoIP routes, including CLI, NCLI, SIP, TDM, Direct, White, Grey, On-Net and Off-Net. Learn how wholesale voice routing affects call quality, costs, reliability and compliance, and find the right route for your traffic with Xinix.

Artificial Intelligence

AI in Telecom: Real-World Use Cases, Business Benefits, and Future Trends

Explore how AI is transforming telecom through network optimisation, predictive maintenance, AI voice agents, fraud detection and future trends.

Human Firewall

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

Cyber Defense Strategies

Cyber Defense Strategies Against Phishing and Ransomware

Cyber security is one of the biggest challenges of the digital age. With the constantly evolving cyber threats, organizations need to stay up to date with emerging cyber security trends and robust security measures. Phishing and ransomware attacks are two of the most common cyber threats organizations face. Organizations shifting to hybrid and remote working…

Data Breaches

Data Breaches Unveiled: Lessons in Cyber Protection

Data breaches are becoming increasingly common in this tech-driven era. Businesses and nonprofit organizations collect and handle personal data. This data is the prime target of cyber criminals and is always susceptible to security breaches. The adoption of contemporary technologies such as cloud hosting solutions drastically increases the risks of data breaches. Organizations need to…

Data Privacy

Data Privacy in a Connected Era: Navigating Cybersecurity Challenges

Data privacy is crucial in today’s hyperconnected era, where digital information flows continuously. Data security and privacy one of the prime concerns for both individuals and organizations. Keeping in view the growing prevalence of cyber threats, organizations must implement robust measures for data protection. Data security and privacy involve strict rules and policies regarding data…

Human Firewall

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

Cybersecurity Checklist

The Cybersecurity Checklist: Key Steps For Protection

Cyber threats are on the rise. Organizations must implement best cyber security practices to ensure data safety and integrity. Businesses deal with large amounts of confidential data including financial records, customer data, trade secrets, etc. This kind of data is always a prime target for cybercriminals. Cyber security refers to all sorts of security measures…