We had some difficulty connecting our landline, but Virgin’s rep, Ali Haider, was a tremendous help. He went through the whole process with us, got the landline working, and even sent us the user manual for our landline phone. Top class service, and we’re very grateful to Ali.

Ali was very knowledgeable and patient in showing me what was required. Matter resolved in 3 minutes. Now that is great service

Ali in customer service was superb; I could not be happier with his support. He helped me realign our 3 accounts and was professional and methodical, top marks.

The first feelings with this company didn’t work initially but I worked with a member of the service department we’ve spent no end of time with me on the phone and eventually between us mainly him we saw the problem and very very happy with them both price wise and the way they treat you.

Was very impressed with the service I have received. I was kept informed all the time of when the service would be changed over. After the engineer finished putting the Internet in my telephone line wasnt working. I emailed Xinix to let them know. I immediately got a phone call from a friendly man called Ali, who talked me through how to get the line up and running. After helping he phoned the landline to make sure I was receiving calls aswell as I could make calls. Thank you for your help

Excellent advice on setup. They bent over backwards when the adapter was lost by the courier not once but twice. Plus it all works!! It’s great to get home calls on my mobile while I’m out.

I experienced a problem with the mobile app for accessing the Xinix services affecting the voice services only. Once I reported the issue everything was resolved in less than 2 hours. Maseb was incredibly helpful and professional and made sure I was completely satisfied with the service.

Ally was fantastic. Really helpful getting our phones working on your system. Would really recommend. Thank you so much.

Maseb handled my setting up of two IP phones (Fanvil X305) purchased from Xinix using emails and phone, and setting up on their system, together with porting the phone number over to them. In the end Maseb ‘auto provisioned’ both phones over the Internet and all the settings were then as they should be to work using Xinix.

I have used their residential uk service for some years. Yesterday I added international dialling to be able to call the USA for 1p per minute. It works flawlessly!

Ali what is professional polite and patient. He explained how to wire up the instruments clearly which corrected my mistake enabling all to work as it should

Having had a major delay in the delivery where my parcel was lost. Xinix despatched a new parcel yesterday that I recieved today with a different courier. Thankyou

Thank you for helping me set up my account. Ali was very patient, clear, and informative. An excellent outcome.

Very helpful phone call which sorted out my problem fast and follow up email brought written confirmation. Well done!

Recently had a Linksys VoIP phone adapter with router supplied by Xinix. With special thanks to Masab at Xinix. His help and advice made the whole process relatively painless. Great to have someone knowledgeable at the end of the phone rather than trying to ‘talk’ to an AI bot. 1st class customer service.