What our customers say

We had some difficulty connecting our landline, but Virgin’s rep, Ali Haider, was a tremendous help. He went through the whole process with us, got the landline working, and even sent us the user manual for our landline phone. Top class service, and we’re very grateful to Ali.

Ali was very knowledgeable and patient in showing me what was required. Matter resolved in 3 minutes. Now that is great service

Ali in customer service was superb; I could not be happier with his support. He helped me realign our 3 accounts and was professional and methodical, top marks.

Ali was very helpful and efficient – thank you

The first feelings with this company didn't work initially but I worked with a member of the service department we've spent no end of time with me on the phone and eventually between us mainly him we saw the problem and very very happy with them both price wise and the way they treat you.

Very Patient, Kind Understanding, took me through it, quick to answer

Was very impressed with the service I have received. I was kept informed all the time of when the service would be changed over. After the engineer finished putting the Internet in my telephone line wasnt working. I emailed Xinix to let them know. I immediately got a phone call from a friendly man called Ali, who talked me through how to get the line up and running. After helping he phoned the landline to make sure I was receiving calls aswell as I could make calls. Thank you for your help

Excellent advice on setup. They bent over backwards when the adapter was lost by the courier not once but twice. Plus it all works!! It's great to get home calls on my mobile while I'm out.

Excellent service, prompt answer to my query, and a very helpful person indeed. Very well pleased! Jimmy

I experienced a problem with the mobile app for accessing the Xinix services affecting the voice services only. Once I reported the issue everything was resolved in less than 2 hours. Maseb was incredibly helpful and professional and made sure I was completely satisfied with the service.

Ali has made the process of porting my landline number run smoothly. He enabled me to correct my wiring to the router and was generally helpful.

A lot of time was taken to resolve my issue. Great service.