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CONTACT CENTER SOFTWARE

Contact Center Software for Smart Customer Engagement

Transform every customer touchpoint with an intelligent contact solution that drives efficiency, personalisation, and measurable business outcomes. All in one platform.

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Contact Center Software
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Inbound & Outbound

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Built-In Intelligence

Move

Scalable & Secure

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Real-Time Insights

What is the Real Difference?

Call Center

Focuses on managing inbound & outbound calls efficiently. Perfect for sales and support teams handling high call volumes.

Call Center

Contact Center

Handles all inbound/outbound customer interactions across calls, email, and social media. Ensures smooth experiences on every channel.

Contact Center

Types of Dialer

Types of Dialer

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Auto Dialer

Automatically dial contact lists and eliminate manual calling processes.
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Predictive Dialer

Use intelligent algorithms to predict agent availability and optimize call connections.
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Preview Dialer

Allow agents to review customer information before making calls for better preparation.

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Why Choose Xinix Contact
Center Software

Headphones

Powerful Inbound Contact 
Center Capabilities

Mobile

Automatic Call Distribution (ACD)

Routing

Skill-Based Call Routing

Voice

Interactive Voice Response (IVR)

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Source-Based Call Routing

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Call Recording

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Real-Time Analytics 
& Dashboards

Blocks

Workforce Engagement Tools

USers

Employee Performance Management

Target

Quality Assurance 
& Monitoring

Mark

Complete customer interaction history

Gear

Personalized support

Pricing

Add-Ons & Enhancements

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Predictive Analytics

Forecast trends and optimise resource planning

Mobile app interface for the Xinix phone system

Mobile Agent App

Empower remote teams with enterprise‑grade mobile tools

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SMS & WhatsApp Campaigns

Send automated follow‑ups and reminders

Call Blending

Call Blending

Switch between inbound and outbound seamlessly

Trusted By Teams 
That Care About CX

Our clients increased agent productivity by 40% in the first quarter and their customer satisfaction soared.

Google
4.7/5
470+ reviews
Reviews Io
4.9/5
780+ reviews
Trustpilot
4.8/5
560+ reviews

Integrations

Centralize Communications with Leading CRM Integrations

Discover all
Keap
Nimble
Zendesk
Screenshot for Xero CRM Telephony Integration CRM integration
Hubspot
Conduit
Screenshot for Collins CRM Telephony Integration CRM integration
Zoho
Solve
Screenshot for Chirotouch Software CRM Telephony Integration CRM integration

FAQ

You ask, we answer

Yes, absolutely. We provide free number porting. You can transfer your current landline number to Xinix and continue using it with our VoIP service, with no downtime during the switchover.
No. Xinix offers flexible month-to-month plans with no long-term commitment required.
All you need is a stable internet connection and a compatible device — a VoIP phone, computer, or mobile phone with our app installed.
Xinix includes built-in failover options. Calls can be automatically forwarded to a mobile number or voicemail if your internet connection drops.
Yes, you can change your plan at any time. Our plans are designed to scale with your business.

The only unified communications solution you need

Affordable VoIP and mobile services designed for personal use, giving you clear, reliable home communication on any device.

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