Star Codes
Xinix Star Codes
A quick reference to the star codes available on the Xinix platform. Dial these short codes from your handset or softphone to manage call forwarding, do not disturb, call park and pick up, call recording, voicemail, agent status and live call monitoring.
*Some codes depend on how your DIDs and call queues are configured — check the comments column for the conditions that apply.
| Description | Star Code / Input | Comments |
|---|---|---|
|
Enable Forward
|
*65 + external number
|
Only works if DID is pointing directly to User
|
|
Disable Forward
|
*66
|
Only works if DID is pointing directly to User
|
|
Enable DND
|
*96
|
|
|
Disable DND
|
*95
|
|
|
Call Pick Up
|
*88
|
Pick up calls that ring other Users
|
|
Speed Dial
|
*99
|
|
|
Disable CID
|
*45
|
Shows anonymous
|
|
Enable CID
|
*46
|
|
|
Forward Calls From Portal using external number ring time
|
fwd + external number
|
Works only using Call Queue > In Queue Options > Forward if unanswered
|
|
To Show Replace Callees CID with DID number
|
cid + external number
|
Works only using Call Queue > In Queue Options > Forward if unanswered
|
|
To Show Replace Callees CID with DID number & use external number ring time
|
cidr + external number
|
Works only using Call Queue > In Queue Options > Forward if unanswered
|
|
Mute All On Conference
|
*96
|
|
|
Unmute All On Conference
|
*97
|
|
|
Pause Recording
|
*75
|
|
|
Resume Recording
|
*76
|
|
|
Agent Login
|
*49
|
|
|
Agent Logout
|
*48
|
|
|
Extension Voicemail
|
*123
|
Accessing own Users voicemail inbox
|
|
General Voicemail
|
*124
|
Accessing any Users voicemail inbox
|
|
Retrieve Call Park
|
*55
|
Call Queue Needs to be built with 555 as extension
|
|
Call Park
|
50 – 59
|
Retrieve a call that has been parked
|
|
Enter Call Monitoring Mode
|
007 + user number
|
Listen Only Mode – Mute from both parties
|
|
Call Monitoring – Listen Only (Whilst On Call)
|
*77
|
Whilst On Call – Mute from both parties
|
|
Call Monitoring – Barge In (Whilst On Call)
|
*79
|
Whilst On Call – Talk to both parties
|
|
Call Monitoring – Whisper Only (Whilst On Call)
|
*80
|
Whilst On Call – Talk to agent only
|
|
Paging
|
002 + user number
|
Page Users
|
