Exceptional and patient online technical support! I recently needed assistance with my system setup and contacted Xinix online tech support. I have always incredibly impressed by the level of service. The technician, Ali, was not only highly knowledgeable but also remarkably patient. He explained everything clearly in everyday language without overwhelming me with technical jargon, and stayed with me until every single issue was fully resolved. It is rare to find technical support that combines top-tier expertise with such excellent customer care. Highly recommended!

Ticket #XS00104719 Ali contacted me this morning following several messages on the system. I’m not very technical and he talked me through the set up process, he was very patient and solved the problem with no issues. He also checked the line to make sure everything was working properly. First class thanks Ali.

I was most impressed with the exemplary way my phone problem was dealt with. Such interaction with customers has a direct impact on a company’s reputation. Therefore in my opinion Tia is a considerable asset to Xinix in that he posses the knowledge, skills and experience which sets it apart from its competitors

I am writing to share my appreciation for the support I received from Maseb. I came into the call feeling quite overwhelmed by a technical glitch, but he immediately put me at ease. What stood out most was their ability to bridge the gap between high-level tech and everyday language. They are clearly an expert, but they also possess the ‘soft skills’ that make them a phenomenal ambassador for your Xinix brand. Employees like Maseb are the reason I will continue to be a loyal customer of Xinix.

Maryam spent hours resolving a technical problem during set-up which was difficult to diagnose. I wish it had been plug-and-play, but great to have a dedicated and hardworking contact in Xinix’s help team.

Working with Maseb via phone and laptop for 40 mins – all queries dealt with and reset for Portal and SNAPmobile – very systematic and total patience to lead me thorugh all steps.

Maryam was excellent, and provided a very quick and efficient customer support. Would be very great for her help again.

Tech support was very polite and he was knowledgeable. All issues were resolved at the same time. Highly recommend the company. In the last two years, there have been no major problem with their service which is priced very competitively.

I had a call cut at exactly 1 hour and I queried if this was due to a Xinix function. Having raised a ticket I was fully informed as to what had occurred (call ended from called end) with evidence. Excellent and quick response from Xinix agent.

It was easy to contact Maryam by email and get my problem resolved. It involved giving online access to my pc so I could see what was going on and then follow instructions keyed in by Maryam. Vaneeza then double-checked that by billing address had been corrected. They always keep me updated.

Great service from Maryam, the box arrived on time ready for the Virgin Media broadband installation the following day. And once the new router was up and working Maryam quickly responded to my queries regarding attaching the comms box to my telephone base unit. I always felt confident that I would get a speedy response from her.

Lots of patience and great help from Ali for sorting out software problems setting up MFA. Now all working well

I recently had a technical query which received a prompt and helpful response. Thank you for the great service.

Excellent service. Loved that there’s a direct telephone number and a person to speak to at the other end. No automated communication. I had one phone connected differently, they came up with 2 solutions, which worked perfectly. Very happy with everything.

Uzair, identified the problem being the GUI password. To resolve this we had to re-set the base which proved problematic. After some detailed manipulation of the base features and some 3 hours later Uzair completed the job. Thank you for your time and patience. Much appreciated.