END OF AN ERA!!!!  A small change in how phone calls are billed could cost some businesses a lot

Carriers don’t bill calls by the exact second. They round up. 

For years, the U.S. standard was 6/6: the first 6 seconds are the minimum, then billing rounds up in 6-second steps. 
Now Verizon and Sinch have moved to 12/6: a 12-second minimum. Other carriers will likely follow. 
Think of a taxi with a minimum fare. Ride one block, pay for two. 

Here’s who feels it most. Many call centers use auto-dialers that call thousands of people and hang up in 2-3 seconds when they hear an answering machine. 

→ Old billing: 6 seconds charged 
→ New billing: 12 seconds charged 
Same call. Double the billed time. Multiply that by millions of calls. 
What this could change: 

🔹 Sloppy auto-dialing gets expensive 
🔹 Call centers have a reason to get better at spotting machines 
🔹 Leaving a voicemail may cost less than dialing and hanging up repeatedly 
🔹 Phone carriers can’t just pick the “cheapest rate” anymore 

A route that looks cheaper on paper can cost more in real life. 
The question is no longer “Who’s cheapest?” It’s “What does this traffic really cost?” 
Are you already seeing 12/6 spread across the industry? I’d love to hear from carriers and call center teams. 

#WholesaleVoice #VoIP #Telecom #VoiceTraffic #CallCenter #ContactCenter 
#PredictiveDialer #AnsweringMachineDetection #AMD #TCPA #FCC #Robocalls 
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