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Human Firewall

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets.         A majority of cyber…

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Importance of Customer Service in Business

How to Eliminate Bad Customer Experience in the Telecom Industry

Customer service experience has always played an important role in the success and growth of any business. However, its importance is measured through a consistent increase in revenue. Hence, no company can afford to undervalue the significance of a good customer experience. Such an excitable competitive business era shows the impact of bad customer service…
Facebook Turning into Meta

Facebook Turning into Meta Is rebranding of a Faulty Product– Experts Say

Last Thursday was a big day for the tech industry. From social media platforms to digital marketing agencies, it was an imperative step for everyone because Facebook will transform interaction in the future. During the annual developer-focused connect conference, Facebook CEO Mark Zuckerberg announced that the company is going to change its name. according to…
technology going to tranformremote working

How Technology Is Going to Transform Remote Working?

Remote working is transforming the business horizon completely. More tech-based companies are switching to remote working to cut operational costs and increase profit. National news reports that middle eastern companies are thinking of switching to a remote working style post-COVID. A recent study also concludes that more than 78% of the UAE residents believe 9-5…
benefits of telephony crm integration

10 Benefits of Integrating Telephony into Your CRM System

A customer relationship management system is the core of every company. Stated as a simple software where you can make customer invoices, it has evolved into something that helps you handle everything in one place. Reducing the handling time and providing easy access to all data without any extra work, the CRM system is so…
customer service improved vua virtual call center

How Customer Service Experience Can Be Improved Via Virtual Call Centers?

  Remote working is becoming a trend as businesses are struggling to flourish during the pandemic. Most businesses have suffered but if we rank the service department especially the online service department, we will notice a spike. With everyone sitting at home, people are opting for online shopping and to run any online outlet you…
Cloud CRMs Are Becoming the Next Big Business Trend

Why Cloud CRMs Are Becoming the Next Big Business Trend?

Handling a business without customer relationship management is like going through a river of fire. You will be spending more on operation handling and you will need more resources as well. Overall, the operation handling time will increase, and this will impact the profit. Right now, CRM is becoming a necessity for big and small…
features of call center dialer system

Top Features & Benefits to Consider while Choosing the Call Center Dialer System

A rising number of businesses are introducing their contact centers instead of outsourcing the business needs to other contact centers. Majorly, it is due to the decreased cost of cloud-based software solutions, auto-dialer solutions, and the respective subscription model. The main auto dialer streamlines the outreach practices of a business. In addition, it also guarantees…
voip service inproving business communication

How the VoIP Service is Revolutionizing & Improving the Business Communication

  With the swift growth and evolution of digital technology, offices have significant alterations both to the systems used and daily operations. It is extremely evident in the telecommunications field. For the last 20 years, VoIP is slowly substituting the public switched telephone network (PSTN) because of the voice communications substructure for customers, suppliers, and…
Call Recording Feature and Its Importance for Sales Manager

Call Recording Feature and Its Importance for Sales Manager

Most customer representatives when hired are trained about the product and how they need to carry the conversation. It is mostly basic training that is left open-ended so that representatives can easily carry a conversation without feeling that they are being limited by the company. However, formal tone, greetings, and the selection of some common…
Remote phone systems a Better Substitute for Business Communications

Are Remote phone systems a Better Substitute for Business Communications?

To pace along with the shifting industry trends, every business should adapt to these shifts as early as possible to outperform those that don’t. Adopting a remote office phone system in one way to compete with your competitors and be able to communicate with your distributed teams faster from anywhere. The truth is we cannot…
Changing Dynamics of WhatsApp

Changing Dynamics of WhatsApp – Encryption Backup, Updates, and More

For designing a social media platform that can dominate the world, you do not need innovation. You just need to pick some of the models that are already working, merge it all up but make sure that the user interphase is user-friendly and scale it all up. In no time you will become an undefeatable…

What is a Softphone and How to Improve Employees’ Productivity Through Softphones?

In this digital world, flexible and virtual communications solutions become more important. Softphone systems are amongst the leading business communications. Although, the term ‘softphone systems’ is replaced by unified communications however most people still use softphone system while referring to online software  for audio phone service. Usually, softphones offer internet-based calling with added features. It…

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