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Get valuable insights, tips, and advice on boosting your business communications and enhancing interactions between customers and employees.

February 20, 2024

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

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How 5G Will Change Your Business Completely

October 20, 2021

Turning Heads in The Business Industry – The Reason You Need 5G in 2022

In a world where everything runs on the internet, imagine zero lagging time and seamless browsing. For most people, this seems like a science fiction movie, but it is becoming a reality through 5G in Business 2022. According to Forbes, 5G is the true future that will help businesses to reach their true potential. From…

October 8, 2021

How to Improve Customer Experience through SIP Trunk?

Switching to new technology is not easy for any company. A business has to take software and hardware costs into account and their compatibility with the current systems as well. In addition, most companies end up training their employees on the latest system. Luckily, switching from PSTN to VoIP is nearly seamless for companies. As…

October 6, 2021

Is the Future of Business Communications in the “Cloud”?

Despite the several modes of business communications available today, a modernistic and digitized business phone system remains the core hub for businesses, big or small. Restaurants, hospitals, clinics, and even retail shops require a central phone with multiple lines or extensions to take calls from their clientele or customers. With the growing popularity of VoIP,…

October 1, 2021

Top Trends of Business Phone System & Its Impact on the Growth of Your Small Business

A steep rise in the popularity of cloud technology has influenced the communication infrastructure to the internet. Consequently, it changes the way a business interacts with the customers or other companies internally and externally. It also means that companies do not require costly hardware to stay connected to their customers and the world in general….

September 27, 2021

Constant Growth of the Mobile VoIP Market to Watch Out

Market Research Future (MRFR) conducted a recent research report about the growth of the global mobile VoIP market. It also indicated that this specific market will reach $58.21 billion by 2025 at the compound annual growth rate of 12.2 percent. In addition, the international mobile VoIP market is driven by a great penetration of the…

September 17, 2021

Why CRM Integration is Important for Your Business

In this digital era, customers anticipate a seamless experience irrespective of the channels used to conduct business. To attain a competitive advantage, your company should render customers with various communication options, for instance, email, social platforms, phone, and instant messaging. In addition, employees also require quick access to comprehensive customer information to allow your staff…

September 6, 2021

Four Best Ways to Leverage AI in Customer Service

Every business has the same mantra that the customer always comes first. Likewise, artificial intelligence (AI) is making an ultimate difference to businesses regarding customer service. It saves them time and money for companies by refining the customer relationship and engagement. As a consequence, AI leads to a better brand reputation and customer loyalty. Staff…

September 2, 2021

Future of IoT & its Impact on the Telecom Industry

The Telecom Industry is amongst the leading users of swiftly evolving and creating Internet of Things (IoT) technologies. In addition, the projection shows that around 4.15 billion IoT devices will connect to cellular networks worldwide by 2024. Hence, it leads to a variety of opportunities for telecom operators. IoT Opportunities Telecommunication organizations capitalize on the…

August 30, 2021

Trends and Development of 5G in the UK and Beyond

Based on the recent estimations, the 5G market will grow over 1 trillion dollars annually on an international level. The pandemic has forced everyone to change their lifestyles. As a result, the deployment of 5G is of most importance again. So, 2021 is attesting to be a year that 5G becomes a big part of…

August 24, 2021

Market Opportunities in the Growing Market of Global SIP Trunk for Businesses

In 2019, the value of the global SIP trunk market was $13.4 billion. Furthermore, the global market is estimated to grow by $30.22 billion by 2027. So it is expected to progress at the compound annual growth rate of 10.8% between 2020 and 2027. The efforts of government agencies and private companies to develop the…

August 18, 2021

Increasing Demand & Adoption of Cloud-based VoIP Security and Compliance in 2021

Business VoIP started as an inexpensive substitute to private branch exchange (PBX) systems and conventional landlines. As a digital technology, the call quality of business VoIP has not stopped growing. Over time, the trends of VoIP will further provide businesses advantages that the pioneers of VoIP can only imagine. For instance, total integration, great high-quality…

August 12, 2021

Future of Business VoIP Industry: A Growing Trend of Unified Communications in 2021

The global unified communication market is forecasted to grow up to $167.1 billion by 2025. Such fast-tracking growth is motivated by the altering dynamics of the workforce, the continuous virtualization of companies, and an upsurge of unified communications-as-a-service implementations. Especially with the Covid-19 pandemic, businesses are embracing the conditions of remote working around the globe….

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