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February 20, 2024

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

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August 4, 2017

Mobile Voicemail

Take Messages and Manage Calls Through Your Cell Phone Using a Customized Voicemail In the current mobile age, lots of individuals carry out a sizeable chunk of their business management duties from the cell phone. Our radio services are not only customized for the phone systems of your office but they also accommodate your mobile…

August 4, 2017

Auto Attendant

Transfer Your Callers to Where They Want to Without Dedicating Time to Do It The majority of businesses today have several departments or a variety of offices nationally or even globally. Most of the times, a receptionist or a secretary manually redirects callers to the right place. This is not only time-consuming but it also…

August 4, 2017

Out of Hours Messages

Don’t Make Your Callers Wonder Why You Are Not Answering A new potential customer makes a call to your business. No one is there to pick up and the line ends up ringing out. The potential customer doesn’t know why there was no one to answer or whether they even called the right number. There…

August 4, 2017

On Hold Music and Messages Without Contracts

Production of On Hold Messages Without Any Ongoing Charges or Contracts We have very simple on hold messaging offers that don’t come with any fees on either a monthly or an annual basis. Purchase any of our bundles and you will save a lot more for every recording, without any dates of expiration. You will…

August 4, 2017

On Hold Music & Messages

Your Callers Will Know More About Your Services and Products and This Will Make Them Lose Their Perception of Time While They Wait Currently, there is a steady increase in the magnitude of business that is conducted via the cell phone. Thus, it is quite critical that you are presented to the customers (who are…

August 4, 2017

Welcome Message: You Only Have a Single Chance for Making the First Impression

Without a doubt, you will always be judged based on the first thing you say or how you first present yourself when you meet with people for the very first time. A Welcome message is an automatic greeting to anyone who calls you. A warm, professionally inviting and welcoming introductory message can be the exact…

August 4, 2017

High-Level Data Encryption on VICIhost on VICIhost

Advanced encryption of data is available from the web browser of your agent, all the way up to the data storage back-end in our secure hosting facilities. We utilize NIST-approved, cutting-edge encryption algorithms to ensure the safety of your data. You are also allowed to send your clients to a to a secure IVR for…

August 4, 2017

Agent Audio Soundboards

Audio Soundboards enable a human agent to play only some selected recordings of audio, like contractual or legal disclaimers. Moreover, soundboard setups that are much more complex, they can substitute an agent speaking to a client completely. We have successfully tested the control of the Audio Soundboard in VICIdial with more than one hundred recordings…

August 4, 2017

Automatic Transfer Of Recordings to an External FTP Site with VICIhost

VICIhost already enables us to archive the recordings of your agent calls into our internal storage servers. However, in case you also need us to transfer them to your FTP account simultaneously, we can also set it up for you. In addition, we also set up processes that will export and FTP on particular agent…

August 4, 2017

Quality Control Module

There is a Quality Control module that is built into VICIdial which allows your supervising and Quality Control workforce to review and code phone calls after the agents are through with them. The Quality Control module enables a review of the voice call recordings and also editing of the client’s records for special Quality Control…

August 4, 2017

PBX features Enables Use Of Your System as an Office PBX

We have some VICIhost customers who use their VICIhost system as their office PBX. VICIhost provides you with a complete PBX package with all the features you expect to find in PBX, for instance; call queues, IVRs, incoming call routing, voicemail and using your SIP hard phones. Moreover, you will have an extra advantage of…

August 4, 2017

Added Support Time

VICIhost comes with the developers and the maintenance team of the VICIdial Contact Centre Suite, always eager to give you a hand in configuring and managing your VICIdial system. The moment you sign up with VICIhost, you are allowed access to the VICIdial Manager and Agent manual together with five hours of technical support to…

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