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February 20, 2024

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

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December 27, 2023

Vanity Phone Number : Meaning, Benefits, How to Get It

A vanity phone number is a local or toll-free business telephone number which consists of a small, recognizable pattern of digits and alphabets. Such a unique pattern is ideal for commercial use as the customers easily remember them. Therefore, these are also known as customer numbers. The most popular vanity numbers start with toll-free prefix…

December 26, 2023

What is Phone Echoing Causes & How to Fix it ?

The importance of effective and seamless communication cannot be overstated in today’s hyper-connected world; whether it is domestic or business communication. Digital advanced technologies are replacing the conventional systems. However, there are certain limitations and issues with every communication system. A common issue is phone echo; which may happen both in traditional landlines as well…

December 13, 2023

Xinix – LiveAgent – Delivering Excellence In Customer Support

Xinix takes pride in delivering reliable and cost-effective telecom solutions worldwide including VoIP, network, data, and mobile solutions. We are committed to delivering exceptional customer support and have joined hands with LiveAgent. The original help desk software, LiveAgent, offers a supercharged customer support tool with live chat, a ticketing system, and other help desk capabilities….

October 16, 2023

Key Benefits Of IVR Automation For Businesses

Interactive voice response (IVR) is an automated telephony technology that streamlines customer calls. This is simply a set of pre-recorded messages to guide customers with common queries such as balance inquiries, bill payment, configuration, and so on. IVR automation utilizes a dial pad for identification, segmentation, and call routing, so callers can easily navigate through…

October 14, 2023

VoIP And IoT – A Powerful Synergy For Enhanced Business Productivity

The business landscape is evolving and significantly shifting towards digitalization and smart technologies. In this regard, a synergy of technologies is an even more powerful tool to enhance voip and IOT operational continuity and business productivity. Business VoIP (Voice over Internet Protocol)has revolutionized the whole idea of business communication. The Internet of Things is another…

October 13, 2023

A Comprehensive Guide To VoIP QoS Configuration

Voice over Internet protocol has revolutionized the way businesses connect and communicate. Home VoIP indeed offers crystal clear call quality and exceptional reliability. However, these attributes require a solid foundation in the form of quality of service configuration. Understanding VoIP QoS Configuration VoIP quality of services (QoS) is a set of advanced techniques and technologies…

October 12, 2023

Choosing the Right VoIP Hardware for Your Business

Voice over Internet Protocol (VoIP) has emerged as a revolutionary technology for businesses, offering feature-rich yet affordable communication solutions. However, to be able to leverage the full potential of this communication technology, it is important to choose the right hardware. Choosing the right VoIP hardware is essential to ensure optimal services. VoIP converts voice signals…

October 11, 2023

Exploring Benefits Of VoIP Softphone For VoIP Communication

For a business, an unanswered call is a missed opportunity. The call can be a potential sale opportunity or a customer’s query. If your team cannot answer the call in time, the customer calling is most likely to move to another option. Thus, to keep the business rolling through, there must be flexible alternatives. Voice…

October 10, 2023

Broadband Options For VoIP – DSL, Cable, Fiber & Satellite

Voice over Internet protocol VoIP has become an essential tool for both individual and business communication. VoIP offers flexibility, features, and functionalities that analog phones cannot match. With the business landscape evolving and adapting to the latest technologies, VoIP offers reliable and seamless connectivity. However, to reap the full potential of the VoIP phone system,…

How to Choose the Right IT Support Package

September 22, 2023

Choosing the Perfect IT Support Package: Your Business’s Tech Lifeline

Navigating the IT Support Package Landscape: Your Ultimate Guide In today’s fast-paced digital world, having reliable IT support is like having a safety net for your business. But with the myriad of options out there, how do you pick the right IT support package that truly fits? This comprehensive guide is here to unravel the…

September 22, 2023

Guarding Your Business: Essential Cyber Security Measures

Navigating the Digital Landscape: The Imperative of Cyber Security In an age where businesses are driven by technology, cyber security emerges as the cornerstone of a secure and resilient digital environment. As threats become more sophisticated, safeguarding your business’s sensitive information and operations demands a proactive stance. Explore the essential cyber security measures that can…

September 21, 2023

Fortifying Your Business: IT Infrastructure Security

The Unseen Guardians of Your Digital Realm In a world where data is the new gold, the security of your IT infrastructure stands as the unsung hero safeguarding your business from digital threats. Let’s delve into the realm of IT infrastructure security and explore how you can fortify your business against cyber vulnerabilities. Understanding IT…

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