© 2025 Xinix World. All right reserved
1 min read

Broadcasting Messages and Internal Agent Chatting with VICIdial

VICIhost enables you to send messages as a manager to your agents, and the agents can also respond to you. Managers are allowed to send messages to every logged-in agent, a few agents of their choice or just a single agent if that is what they want.

Agents are also allowed to send and receive messages to and from other logged-in agents (this can also be restricted). In addition, all the chat conversations are also searchable and logged.

With Whisper monitoring and Internal Chat, it is quite simple to stay in touch with your agents, even if they are currently taking a call.
Please contact us if you want more details on the Internal Chat feature.

Get in touch

Write a welcoming sentence that encourage contact. Include your response time commitment and highlight your team’s readiness to help.

"*" indicates required fields

By clicking the button below, you agree to the processing of your personal data by Xinix as described in the Privacy Policy

This field is for validation purposes and should be left unchanged.