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Get valuable insights, tips, and advice on how you can boost your business communications and enhance interctions between customers and employees.

February 20, 2024

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

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December 13, 2023

Xinix – LiveAgent – Delivering Excellence In Customer Support

Xinix takes pride in delivering reliable and cost-effective telecom solutions worldwide including VoIP, network, data, and mobile solutions. We are committed to delivering exceptional customer support and have joined hands with LiveAgent. The original help desk software, LiveAgent, offers a supercharged customer support tool with live chat, a ticketing system, and other help desk capabilities….

October 16, 2023

Key Benefits Of IVR Automation For Businesses

Interactive voice response (IVR) is an automated telephony technology that streamlines customer calls. This is simply a set of pre-recorded messages to guide customers with common queries such as balance inquiries, bill payment, configuration, and so on. IVR automation utilizes a dial pad for identification, segmentation, and call routing, so callers can easily navigate through…

September 15, 2022

Develop Trust with Your Customers with Verbal Communication

A recent study showed that listening to customers and their problems leads to greater customer satisfaction. This eventually led to more business. Meanwhile, when designing business strategy, it is valuable to include customer feedback and communication to grow your business with time. There are many ways to communicate with your customers, including surveys. personal visits/interviews,…

September 15, 2022

Call Routing – How It Can Benefit and Improve Your Customer Experience

The communications industry has evolved greatly. With the advent of the latest call centre software solutions and its ever-advancing features, it is becoming more and more convenient for start-ups or large brands to manage their business communication, both ways, without requiring much effort and investment. But how important is good business communication? According to consumer…

September 15, 2022

9 Tips for Developing Effective Outbound Call Strategy in 2022

Outbound call Strategy are the calls made by the agents of any call centre or business sales representative to an existing or potential client. If the call is made for the sake of selling services to a potential customer, it is then named “cold calls”. Meanwhile, as the name suggests they can be very cold…

September 15, 2022

Get Call Centre Software Solutions from the Top Provider in the UK

A cloud-based call centre is software that has all the features that you would need to set up your online call Centre system. It is hosted and supported by a third-party vendor. Call centre cloud based software typically has multiple advanced features including IVR, ACD, predictive and auto dialing, to transferring and routing calls to…

January 17, 2022

What Is a Virtual Call Centre – Benefits, Features, and More

In the world of cyborgs where we struggle to find enough time to sit back and relax, mental health time seems like a luxury. Most people among us have never taken time for their care and worst of all, as we keep working, we feel availing all our designated holidays seems like a luxury as…

October 27, 2021

Top Features & Benefits to Consider while Choosing the Call Center Dialer System

A rising number of businesses are introducing their contact centers instead of outsourcing the business needs to other contact centers. Majorly, it is due to the decreased cost of cloud-based software solutions, auto-dialer solutions, and the respective subscription model. The main auto dialer streamlines the outreach practices of a business. In addition, it also guarantees…

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