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Human Firewall

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets.         A majority of cyber…

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gloCOM Products

Experience remarkable flexibility. gloCOM is a Unified Communications applications designed for Desktop and Mobile in order to offer business users with a set of exclusive features and benefits that have the ability to transform the communications system of your company into a world-class powerhouse. Communicate smoothly beyond your imagination! Have total control of your office…
Out Of Office Control With gloCOM

Out Of Office Control With gloCOM

OVERVIEW GloCOM lets users take advantage of office control glocom features while out of the office, without having to touch the phone physically. ‘‘…remote office phone control, dynamic conferencing…’’ Make use of easy actions such as drag and drop when adding a user or users to a chat/group chat/call/conference, make attended and blind transfers. Chat…

GloCOM GO

OVERVIEW Keep working on the go and save as much time as possible. Experience first class efficiency with gloCOM GO.Plane mobile phone call, take charge of call times and set your availability using the gloCOM GO Presence functionality on the panel. ’’…gloCOM GO provides you with infinite flexibility for the smoothest and most effective communication…’’…

gloCOM CC Supervisor

OVERVIEW Check the phone and presence status of other agents. Send messages and make calls to them. View the status of idle agents, busy agents, calls on wait, real-time queues, etc.…You can also filter the agents and the queues so that you can only display the specific information that you want, for instance display only…

gloCOM CC Agent and its Benefits

OVERVIEW Monitor the status of agents and the efficiency. Utilize the dialler with multiple strategies of outgoing calls. The moment an agent chooses not be ready, a request for the reason is made and reported for live and historic displays as well. ‘‘…static and dynamic options for agents…’’ Easy logging in and logging off as…

gloCOM for Business

gloCOM business Edition is a tailor-made Unified Communications business tool that brings immense possibilities. Finally, you have a single application that you can depend on for handling all your communications on a daily basis. We created for you a combination of premium quality Instant messaging, file sharing, Voice and Video calls, Outlook and CRM integration…

High-Level Data Encryption on VICIhost on VICIhost

Advanced encryption of data is available from the web browser of your agent, all the way up to the data storage back-end in our secure hosting facilities. We utilize NIST-approved, cutting-edge encryption algorithms to ensure the safety of your data. You are also allowed to send your clients to a to a secure IVR for…

Agent Audio Soundboards

Audio Soundboards enable a human agent to play only some selected recordings of audio, like contractual or legal disclaimers. Moreover, soundboard setups that are much more complex, they can substitute an agent speaking to a client completely. We have successfully tested the control of the Audio Soundboard in VICIdial with more than one hundred recordings…

Automatic Transfer Of Recordings to an External FTP Site with VICIhost

VICIhost already enables us to archive the recordings of your agent calls into our internal storage servers. However, in case you also need us to transfer them to your FTP account simultaneously, we can also set it up for you. In addition, we also set up processes that will export and FTP on particular agent…

Quality Control Module

There is a Quality Control module that is built into VICIdial which allows your supervising and Quality Control workforce to review and code phone calls after the agents are through with them. The Quality Control module enables a review of the voice call recordings and also editing of the client’s records for special Quality Control…

PBX features Enables Use Of Your System as an Office PBX

We have some VICIhost customers who use their VICIhost system as their office PBX. VICIhost provides you with a complete PBX package with all the features you expect to find in PBX, for instance; call queues, IVRs, incoming call routing, voicemail and using your SIP hard phones. Moreover, you will have an extra advantage of…

Added Support Time

VICIhost comes with the developers and the maintenance team of the VICIdial Contact Centre Suite, always eager to give you a hand in configuring and managing your VICIdial system. The moment you sign up with VICIhost, you are allowed access to the VICIdial Manager and Agent manual together with five hours of technical support to…

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