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Human Firewall

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets.         A majority of cyber…

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No Hidden Charges

We have published all our charges right on our Features Page, we never throw in lots of additional hidden charges and we don’t Nickle and dime our customers. We include the majority of our features at no additional cost. If you want to have incoming phone numbers, we can give them to you at an…

Up-Time Guarantee Of 99.9% with VICIhost

We base our normal uptime guarantee off a fifteen-hour workday, from 9:00 am to 12:00 am GMT -5. However, we also have some VICIhost clients who operate all day, all night, in every day of the week (24/7). Thu, we can also customize a system that will enable you to run smoothly on a 24/7…

Scalable to Hundreds of Agents Logged-in

At one time, one of our VICIhost clients had a peak of more than 500 logged in handling telephone calls. We also have another who regularly placed more than one million outgoing phone calls every day, We are able to set up a VICIhost server cluster for handling just about any magnitude of call load…

Dedicated Dialler Server Hardware

Giving every customer their dedicated dialling server hardware, is one other way that VICIhost uses to guarantee quality. We do not utilize virtual machines and all your dialling will only be sued for phone calls handling. We offload the database and web functions so as to separate huge servers that are set up to handle…

One Server Guarantees Handling of A Minimum of 25 Agents at a Line Ratio of 3:1

Our dialler server guarantees comfortable handling of at least 25 agents and at least 80 telco lines. Furthermore, you will possibly be able to handle more than that, depending on the kind of call handling that you do. The instant you outgrow one server; we will softly add an extra server so that you can…

Moving from On-Site to Hosted or Hosted to On-Site

One of the features that sets VICIhost apart from its counterparts, is that we can move your system from being in form hardware at your set up location to a hosted location and the other way round, from VICIhost system to a premises VICIdial system. Since we are based on the VICIdial Open Source Contact…

Virtually Limitless Campaigns, Incoming Queues, IVRs, Lists, …

We serve some customers that have massive configurations. We have had a customer with more than 10,000 DIDs on just one system. Another one with more than 800 lists, another customer with more than 700 incoming lines, and another one with 400 campaigns. With VICIdial, the sky is the only limit, we can assist you…

Zoiper Webphone on VICIhost

You can use the Zoiper Webphone with your VICIhost account at no extra cost and you can easily embed it right into the Agent Screen of your VICIdial. The fact that you aren’t required to configure on the Agent workstation may possibly be Zoiper Webphone’s best feature. This can immensely cut on costs, particularly in…

Instant or Scheduled Website Call-backs in VICIdial

Whether you are looking to allow clients to schedule their incoming calls when it is convenient for them or you want to call hot web leads immediately, VICIdial’s API enables you to input records into your system so that you can carry out both of these and a lot more. The VICIdial has a range…

Real-Time Reports with ‘Click-to-Listen’ for Monitoring Agent Phone Calls in VICIdial

In businesses where the lead generation and the success of the business can only be measured the number of calls. It becomes very important to keep track of the incoming calls along with the number of calls you received per day. To make sure that you are keeping track, most companies hire a dedicated resource…

Broadcasting Messages and Internal Agent Chatting with VICIdial

VICIhost enables you to send messages as a manager to your agents, and the agents can also respond to you. Managers are allowed to send messages to every logged-in agent, a few agents of their choice or just a single agent if that is what they want. Agents are also allowed to send and receive…

Easy Calling Lists Importing by API, FTP Scheduling or Via the Web using VICIdial

There a number of different ways you can use to import your calling list into your VICIdial system. The simplest way is via our Web-based Lead Loader. Through this loader, you can choose the fields that you want to be imported and even save the mapping of your import as a template for future use….

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