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Human Firewall

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets.         A majority of cyber…

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Integrated Web-Based Agent Phone with VICIdial

You can gain access to our Web-Based Agent phone using your VICIhost account. This phone has the ability to operate as an integrated unit of the Agent Screen of VICICdial on any agent workstation that is based on the Windows platform. Moreover, unlike the majority of software based phones, it doesn’t need manual configuration. This…

Tying Toll-free, Local and International Incoming Phone Numbers Using VICIdial

You can tie toll-free, local and international phone numbers to your VICIhost account. We can provide you with incoming numbers from our inventory or assign new numbers from our carrier affiliates. You will be able to use a different incoming phone carrier or import your current numbers from a different carrier on your VICIhost system….

Our Full VICIdial Regulatory-Compliance for the UK, Canada and USA

With VICIdial, you will have all the tools that you require to stay compliant with the specific regulations in the countries that you make your calls to. In Canada, you must stay compliant with both the FCC and FTC calling regulations for call abandon, caller ID, dropped calls and cell phone filtering features. In the…

Our Most Important VICIdial Features for All Businesses

Let your call agents handle incoming and outgoing calls as well as incoming website and email customer chat altogether in the same internet-based agent interface. VICIdial was created with integrated contact management in mind, thus, it eliminates the need for agents to keep logging in and out in order to change from incoming to outgoing….

Importance of a Specialized Dialer System

A PBX and/or a Dailer system is essentially the backbone of any calling centre, or honestly any business for that matter. In case any of these crucial systems were to fail for any amount of time, it could be awfully disastrous and costly for the period of that outage. Our specialized team of certified engineers…

Per-Campaign, System-Wide and Inbound DNC Lists in VICIdial

Receiving cold calls from unwanted businesses has so far been one of the biggest issues for the customers. With so many different people reaching out to file complaints, the federal government in 2005 introduced the DNC list. With the help of the DNC list, you can register your number that will block you from all…

VICIhost Cell-phone Filtering for TCPA Compliance

In the United States Of America, the Telephone Consumer Protection Act of 1991 (TCPA) specifically averts texts or calls to cell-phones from systems that are capable of ‘auto-dialling’. Hence, ‘Auto-dialling’ has been well-defined as the ability to store the details of a phone number and make a phone call. As a result of this particular…

Available Languages in VICIdial

VICIdial’s agent screen is available in sixteen different languages: English French German Spanish Italian Greek Danish Japanese Traditional Chinese Brazilian Portuguese Portuguese Polish Swedish Dutch Russian Slovak The admin screen of VICIdial is available in 7 languages. English French German Spanish Italian Greek Brazilian Portuguese VICIdial not only allows you to use any of the…

Web-Configurable Voicemail Boxes and IVRs in VICIdial

From the Admin site you are allowed to configure multi-level Interactive Voice Responses (IVRs) that have numerous end-points(in hundreds) , with time-dependent features, and you can even log the available client IVRs. We have also assisted customers to integrate with their core systems for building dynamic IVRs that are able to provide information based on…
CRM Integration

CRM Integration with VICIhost

VICIhost is able to integrate with a range of other well-known CRM systems, to provide you with an all-in-one that is tied into the back-end of your client management systems. Below are some of the CRM integration systems that we presently integrate with: LessAnnoyingCRM Zendesk Salesforce.com Zoho Vtiger Pipedrive Insightly Teamsupport In addition, if your…

Working Remotely Using VICIdial

With the flexibility of VICIdial, your agents can work from almost anywhere they want. As long as they have a computer, a phone or headset and they an internet connection, agents can work from a central call centre or even at home. We have customers that have hundreds of home-based agents all on the same…

Scheduled Call-backs On VICIdial: Anyone and Agent-Only

      When it comes to customer support, you want a full solution that can help your reps minimize the call handling time and response time. This means you need to aim for a solution that offers a calling option, contact import, and export option along with a call back option. There are so…

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