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Get valuable insights, tips, and advice on how you can boost your business communications and enhance interctions between customers and employees.

February 20, 2024

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

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November 29, 2021

How to Gain Benefits & Create Customer-Centric Strategy with Skills-Based Routing?

Every call center employee has experienced various irritated customers. A call center should ensure a quick and efficient resolution of clients’ concerns to avoid frustrating customers. Such a service is only achievable by training agents with the right skills to address the problems of customers. Here, the skills-based routing is majorly helpful in dealing with…

Importance of Customer Service in Business

November 7, 2021

How to Eliminate Bad Customer Experience in the Telecom Industry

Customer service experience has always played an important role in the success and growth of any business. However, its importance is measured through a consistent increase in revenue. Hence, no company can afford to undervalue the significance of a good customer experience. Such an excitable competitive business era shows the impact of bad customer service…

technology going to tranformremote working

November 2, 2021

How Technology Is Going to Transform Remote Working?

Remote working is transforming the business horizon completely. More tech-based companies are switching to remote working to cut operational costs and increase profit. National news reports that middle eastern companies are thinking of switching to a remote working style post-COVID. A recent study also concludes that more than 78% of the UAE residents believe 9-5…

customer service improved vua virtual call center

October 29, 2021

How Customer Service Experience Can Be Improved Via Virtual Call Centers?

Remote working is becoming a trend as businesses are struggling to flourish during the pandemic. Most businesses have suffered but if we rank the service department especially the online service department, we will notice a spike. With everyone sitting at home, people are opting for online shopping and to run any online outlet you…

October 28, 2021

Why Cloud CRMs Are Becoming the Next Big Business Trend?

Handling a business without customer relationship management is like going through a river of fire. You will be spending more on operation handling and you will need more resources as well. Overall, the operation handling time will increase, and this will impact the profit. Right now, CRM is becoming a necessity for big and small…

October 6, 2021

Is the Future of Business Communications in the “Cloud”?

Despite the several modes of business communications available today, a modernistic and digitized business phone system remains the core hub for businesses, big or small. Restaurants, hospitals, clinics, and even retail shops require a central phone with multiple lines or extensions to take calls from their clientele or customers. With the growing popularity of VoIP,…

September 2, 2021

Future of IoT & its Impact on the Telecom Industry

The Telecom Industry is amongst the leading users of swiftly evolving and creating Internet of Things (IoT) technologies. In addition, the projection shows that around 4.15 billion IoT devices will connect to cellular networks worldwide by 2024. Hence, it leads to a variety of opportunities for telecom operators. IoT Opportunities Telecommunication organizations capitalize on the…

September 16, 2020

10 Ways VoIP Phone System Has Modernized the Health Industry

The global debate on the benefits and advantages of Unified Communications, including a VoIP phone system, particularly in view of the pandemic situation, has been a hot topic lately. Not specified to one industry, secure cloud-based VoIP communication systems have penetrated and become an integral part of every industry, not the IT alone. Similarly,…

August 4, 2017

Our Features of On Hold and Video Production

On Hold Messages We provide cost effective On Hold messaging rates and all-inclusive marketing services that entertain and motivate callers to take action, reduce hang-ups by callers, increase sales and boost the overall customer experience. IN addition, we also provide a risk-free trial of on hold sample message demo. Find out how our customized on…

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