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February 20, 2024

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

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September 17, 2021

Why CRM Integration is Important for Your Business

In this digital era, customers anticipate a seamless experience irrespective of the channels used to conduct business. To attain a competitive advantage, your company should render customers with various communication options, for instance, email, social platforms, phone, and instant messaging. In addition, employees also require quick access to comprehensive customer information to allow your staff…

September 6, 2021

Four Best Ways to Leverage AI in Customer Service

Every business has the same mantra that the customer always comes first. Likewise, artificial intelligence (AI) is making an ultimate difference to businesses regarding customer service. It saves them time and money for companies by refining the customer relationship and engagement. As a consequence, AI leads to a better brand reputation and customer loyalty. Staff…

Artificial Intelligence has revolutionized in 2021

August 7, 2021

How Artificial Intelligence has revolutionized the Customer Service in 2021

Customer experience and relationship management are always at the center of business VoIP. Satisfying the existing customers gives the companies a better return than having to look for new customers. In 2015, CRM software grew to $26.3 billion, and it is rapidly increasing, particularly with the AI integration. Likewise, business VoIP providers offer companies extra…

August 4, 2017

Email Security

With Rock-Solid Email Protection you can enjoy the following: 1. Unlimited Broadband No usage limits for your broadband services. You can browse and download 24/7. 2. Archiving of Emails Tamper proof long term security for the emails of your clients. 3. Spam & Virus Protection Safeguard the email accounts of your clients from time-wasting spam…

August 4, 2017

How Much Bandwidth Do I Require For VoIP?

As home users and businesses stop using traditional analog telephone services, to adopt VoIP (Voice Over Internet Protocol), one of the main challenges becomes the allocation of the adequate amount if bandwidth to your Internet telephone service. What amount of your current bandwidth is required for high-quality voice calls? This is among the most frequently…

August 3, 2017

Networking: How You Can Get It Right

How Important is Networking? Through the years, we have provided our services to several call centres. From our experience, there are two main underlying causes of problems; the quality of the internet connectivity and networking. Without a doubt, if you don’t take you time to properly plan for your networking, failure is imminent. Moreover, if…

August 3, 2017

All You Need To Know About Our Hosted Dialler Services

Do you want to increase the productivity of your call centre? Are you worried that your leads are not being called as frequently as they should? Are you not able to see clearly what your sales people are doing and have lost the productivity of your business? Have you lost interest in investing tens or…

August 2, 2017

Quality of Service in VoIP

The Quality of Service (QoS) is a crucial subject in the implementation of VoIP. The main concern is how to provide assurance that packet traffic for a media connection such as voice will not experience delays or drops as a result of interference from other traffic that is of lower priority. The things to be…

August 2, 2017

Algeria Virtual Phone Numbers

We offer Algeria local phone numbers in more than 60 other nations globally, and DID numbers with the cheapest rates at the highest quality. Benefits of Buying Local Algeria Numbers at the Most Affordable Rates in the Market Make outbound calls with your Algeria virtual number using our mobile app or a softphone Forward phone…

August 2, 2017

Creating Streamlined Communications and Software Services for Businesses Through Gamma & Horizon

We are among the biggest network carriers of fixed-line voice minutes in the United Kingdom and we provide a vast range of data, mobile and voice communications to small-sized, medium and large business clienteles, non-profit organizations and the public sector, both directly and via our wide network of Channel Partners. We are front-runners in networks…

August 2, 2017

GEA for Dummies

Year in, year out, the internet industry is faced with a new confusing abbreviation. 6 years ago, it was EAD, four years ago, it was EFM and last year it was GEA. So, the question that has been going around is, what exactly is GEA? Essentially, GEA is an acronym for Generic Ethernet Access, a…

August 1, 2017

Callshop Services

Two Solutions – Multiple Alternatives Active SoftsSwitch provides a selection of two Callshop options. The original Porta One Callshop solution based on VoIP is free with either of the Ultimate or Enterprise Service Plans. This is lucrative to consumers due to its low entry cost (there is no need for a major extra investment) and…

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