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Get valuable insights, tips, and advice on how you can boost your business communications and enhance interctions between customers and employees.

February 20, 2024

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets. A majority of cyber…

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August 6, 2017

Residential VoIP and its Benefits

In general, residential VoIP telephone systems are significantly cheaper as compared to the conventional residential phone system and they could considerably cut your monthly expenditure on phone bills. Even though there are some other options, the majority of residential VoIP systems are delivered by Hosted PBX service providers. Benefits of Residential VoIP One of the…

August 6, 2017

How To Make Your Unified Communications (UC) System Work With Your Current Business Infrastructure.

The UC market keeps growing strongly, in fact, according to Nasdaq, it has projected a 16.3% growth rate annually between 2014 and 2020. UC solutions bring in several channels of communication under one roof and this encourages organization-wide collaboration and a streamlined conferencing configuration. This system comes with a vast range of benefits, however, there…

August 3, 2017

Vicidial Servers Configuration

We have specifically configured our Vicidial Servers for optimal performance. We have racked up our servers in Manchester Science Park at the Melbourne Server Hosting which is right above the major internet hub of the North West. We utilize a Storage Area Network that is linked via VPN to another based in Stockport. This ensures…

August 3, 2017

Networking: How You Can Get It Right

How Important is Networking? Through the years, we have provided our services to several call centres. From our experience, there are two main underlying causes of problems; the quality of the internet connectivity and networking. Without a doubt, if you don’t take you time to properly plan for your networking, failure is imminent. Moreover, if…

August 3, 2017

Disaster Recovery for Call Centres

This is a very crucial strategy for call centres. VICIdial Disaster Recovery Plan Why is Disaster Recovery So Vital? You may think that the single costliest resource of any call centre is the hardware the data or even the calls that are being made, but no! The staff is actually the most expensive resource. The…

July 8, 2017

Employees high stress Levels with boardroom technology

According to Barco research, 9 out of 10 UK office employees undergo extremely elevated levels of stress whenever they deal with bothersome boardroom technology during their meetings. The heart rates of employees rose to 179bpm at any time they grapple with technology in the course of a meeting as compared to the 60-100bpm heart rate…

July 8, 2017

Yealink Announces Interoperability of Bluejeans

Yealink, leading global UC (Unified Communications) terminal solution provider recently made an announcement that its VC (video conferencing) endpoints, the T49G for desktops and VC110 for huddle rooms have achieved interoperability with their cloud-based video communications service, BlueJeans. These new endpoints join the VC120 and VC400 solutions as the latest BlueJeans compatible products in Yealink’s…

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