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Human Firewall

The Human Firewall: Strengthening Cybersecurity Habits

In the context of cyber security, a human firewall refers to the workforce of an organization that plays a significant role in protecting the digital frontier. The concept of a ‘human firewall’ is that employees of an organization have this collective sense of responsibility and cyber awareness to protect digital assets.         A majority of cyber…

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Agent Audio Soundboards

Audio Soundboards enable a human agent to play only some selected recordings of audio, like contractual or legal disclaimers. Moreover, soundboard setups that are much more complex, they can substitute an agent speaking to a client completely. We have successfully tested the control of the Audio Soundboard in VICIdial with more than one hundred recordings…

Automatic Transfer Of Recordings to an External FTP Site with VICIhost

VICIhost already enables us to archive the recordings of your agent calls into our internal storage servers. However, in case you also need us to transfer them to your FTP account simultaneously, we can also set it up for you. In addition, we also set up processes that will export and FTP on particular agent…

Quality Control Module

There is a Quality Control module that is built into VICIdial which allows your supervising and Quality Control workforce to review and code phone calls after the agents are through with them. The Quality Control module enables a review of the voice call recordings and also editing of the client’s records for special Quality Control…

PBX features Enables Use Of Your System as an Office PBX

We have some VICIhost customers who use their VICIhost system as their office PBX. VICIhost provides you with a complete PBX package with all the features you expect to find in PBX, for instance; call queues, IVRs, incoming call routing, voicemail and using your SIP hard phones. Moreover, you will have an extra advantage of…

Added Support Time

VICIhost comes with the developers and the maintenance team of the VICIdial Contact Centre Suite, always eager to give you a hand in configuring and managing your VICIdial system. The moment you sign up with VICIhost, you are allowed access to the VICIdial Manager and Agent manual together with five hours of technical support to…

One Server Guarantees Handling of A Minimum of 25 Agents at a Line Ratio of 3:1

Our dialler server guarantees comfortable handling of at least 25 agents and at least 80 telco lines. Furthermore, you will possibly be able to handle more than that, depending on the kind of call handling that you do. The instant you outgrow one server; we will softly add an extra server so that you can…

Moving from On-Site to Hosted or Hosted to On-Site

One of the features that sets VICIhost apart from its counterparts, is that we can move your system from being in form hardware at your set up location to a hosted location and the other way round, from VICIhost system to a premises VICIdial system. Since we are based on the VICIdial Open Source Contact…

Month-to-Month Terms, No Long-Term Contracts

At VICIhost, we never use high-pressure marketing tactics, we only provide month-to-month services. Therefore, if you feel like cancelling your service, you can easily do that within just a week’s notice. Together with the option of transferring your VICIdial system to your hardware the terms of service of the month-to-month service maintain your lock-in to…

Virtually Limitless Campaigns, Incoming Queues, IVRs, Lists, …

We serve some customers that have massive configurations. We have had a customer with more than 10,000 DIDs on just one system. Another one with more than 800 lists, another customer with more than 700 incoming lines, and another one with 400 campaigns. With VICIdial, the sky is the only limit, we can assist you…

Agent Scripting with Client Data

We have an Agent Scripting utility which lets you insert the fields of your client data into your script so that you can have a seamless presentation for the clients. Apart from that, you can instead utilize your web page in the Agent Scripting screen, and you can immediately pass the client variables to your…

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