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CCH Central Telephony Integration
Financial/Insurance
Solutions and services to streamline your processes, meet compliance requirements and help you and your customers grow and prosper. Avoid data leaks and enable consistent messaging. Get started with your CCH Central Telephony Integration today.
System Characteristics
Application Information:
| Manufacturer: | Wolters Kluwer (UK) |
|---|---|
| Application: | CCH Central |
| Version: | 1.6 |
| Market: | Financial/Insurance |
Other Information:
| Operating System: | Windows |
|---|---|
| Installation Options: | Mandatory remote installation required. |
| Product: | Go Integrator Nava |
Integration Type
Client Add-in
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Integration Type
Client Add-in
An Add-in is an option in the Communicator for Xinix client that, when configured, connects the Communicator for Xinix client to the business application enabling a pre-defined set of integration features as detailed in the Supported features box.
Client Add-in with Events
An Add-in with Events is a Client Add-in that also sends and receives events to and from the business application such that the integration features are a combined function of the Communicator for Xinix client and of the business application.
Please refer to the Supported features box for more details.
Add-in Classification
Controlled
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Add-in Classification
Standard
Standard integrations are typically* available by default within the Go Communicator for netsapiens client and installation can be completed by the reseller / end user using the add-in guide provided. Standard integrations use open APIs or benefit from partner agreements with the business application developer and it is expected that support for future releases will be maintained. Supported integration features are given in the table below.
*In some instances, where additional Go Communicator for netsapiens charges or other exceptional conditions apply an unlock code may be required to enable the integration.
Controlled
Controlled integrations have typically been provided on a customer project basis and either a limited agreement or no agreement is maintained with the application developer and support for future releases might not be available. The integration add-in is not available by default within the Go Communicator for netsapiens client and must be enabled by the Go Communicator for netsapiens developer at the time of installation. Supported integration features are given in the table below.
Product/License Type
Unite
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Product/License Type
The minimum Product / License required to achieve integration.
|
Supported Features (related to latest supported release)
Solutions and services to streamline your processes, meet compliance requirements and help you and your customers grow and prosper. |
|
|---|---|
| Address Book Search | |
| Caller details preview | |
| Click to dial via Communicator for sipdesk | |
| Click to dial via business application | |
| Manual screen pop | |
| Auto screen pop | |
| Automatic call activity logging | |
| Manual call activity logging | |
| Additional features | |
| Integration with Notes |
Notes / Advisories
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
References
- CCH Central (Product Website)
- Wolters Kluwer (UK) (Manufacturer Website)
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