Handsoft Pro Telephony CRM Integration
HandSoft is a software package that aims to simplify business administration. It was specifically developed for installation companies specializing in the heating, sanitary, electricity, cooling, ventilation, etc. sectors as well as other project-oriented companies. Get started with your Handsoft Pro Integration today.
System Characteristics
Application Information:
| Manufacturer: | Gilde Software |
|---|---|
| Application: | Handsoft Pro |
| Market: | General CRM |
Other Information:
| Operating System: | Windows |
|---|---|
| Installation Options: | Mandatory remote installation required. |
| Product: | Go Integrator sipdesk |
Integration Type
Client Add-in
Client Add-in
An Add-in is an option in the Communicator for Xinix client that, when configured, connects the Communicator for Xinix client to the business application enabling a pre-defined set of integration features as detailed in the Supported features box.
Client Add-in with Events
An Add-in with Events is a Client Add-in that also sends and receives events to and from the business application such that the integration features are a combined function of the Communicator for Xinix client and of the business application.
Please refer to the Supported features box for more details.
Add-in Classification
Controlled
Standard
Standard integrations are typically* available by default within the Go Communicator sipdesk client and installation can be completed by the reseller / end user using the add-in guide provided. Standard integrations use open APIs or benefit from partner agreements with the business application developer and it is expected that support for future releases will be maintained. Supported integration features are given in the table below.
*In some instances, where additional Go Communicator for sipdesk charges or other exceptional conditions apply an unlock code may be required to enable the integration.
Controlled
Controlled integrations have typically been provided on a customer project basis and either a limited agreement or no agreement is maintained with the application developer and support for future releases might not be available. The integration add-in is not available by default within the Go Communicator for sipdesk client and must be enabled by the Go Communicator for sipdesk developer at the time of installation. Supported integration features are given in the table below. Additional one of charges apply.
Product/License Type
Unite
The minimum Product / License required to achieve integration.
|
Supported Features (related to latest supported release)
HandSoft is a software package that aims to simplify business administration. It was specifically developed for installation companies specializing in the heating, sanitary, electricity, cooling, ventilation, etc. sectors as well as other project-oriented companies. |
|
|---|---|
| Address book search | |
| Caller details preview | |
| Manual screen pop: | |
| Click to dial via Sipdesk Integrator: | |
| Additional features: | |
| Click to dial via Go Integrator: | |
| Auto Screen Pop | |
| Manual call activity logging: | |
| Add contact: | |
| Integration with Notes: |
Notes / Advisories
Screen popping requires Gilde to help setup the ‘Macros Tapi.vif’. Requires an ODBC connection to the data
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
References
Handsoft Pro (Product Website)
Gilde Software (Manufacturer Website)
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