Optimise Your Contact Center
Enable a Contact Center that delivers on the promise of seamless customer experiences. Increase team efficiency and productivity.
Optimise Your Customer Engagement
Deliver improved and streamlined customer experiences that can increase the brand loyalty between your customer and your business.
Voice
Clear, crisp and clean call quality allowing through innovative routing.
ACD
Streamline the customer journey through your call centre by ensuring they are connected to the right team.
IVR
Allow the customer to swiftly navigate through your automated menu to help them arrive at the right team in a short space of time.
CTI
Screen POP with 250+ CRM integrations.
See how it can benefit your business. Get in touch with a member of our team today.
Workforce Engagement
Unlock team potential by tracking & improving agent engagement and productivity to create a better customer and agent experience.
Call Recording
A Complete Picture of Every Customer Interaction – Easily identify areas of improvement while gaining the insights contact centers needs.
Employee Performance Management
Empower managers to deliver personalised training sessions by identifying the skills that agents need, taking employee performance to new heights.
Quality Assurance & Monitoring
Turning every interaction into an opportunity to elevate CX by evaluating agent interactions and providing agents with actionable feedback they need to deliver an exceptional CX.
Lower Turnover in Highly Engaged Business Units
Lower Absenteeism
Increase in Sales with Highly Engaged Employees
Optimise Your Customer Engagement
Deliver improved and streamlined customer experiences that can increase the brand loyalty between your customer and your business.
- Voice – clear, crisp and clean call quality allowing through innovative routing.
- ACD – streamline the customer journey through your call centre by ensuring they are connected to the right team.
- IVR – allow the customer to swiftly navigate through your automated menu to help them arrive at the right team in a short space of time.
Transform your call centre into a place that creates unique and lasting customer experiences and really represents your brand in the right light.
- Experience industry-leading reliability and sustainability through a cloud-based secure contact centre service.
- Tailor-made deployment offices designed and bespoke to your individual business needs.
- Integrate your existing CRM systems to increase and optimise collaboration.
- Engage your workforce – increase the level of collaboration between agents in your call centre and as a result, see the productivity of your contact centre rise.
- Complete call recording – draw insights from any call made to your contact centre to monitor customer feedback and identify areas for improvement
Turn data into information and discover insights that can help you make crucial business decisions to improve both the customer journey and experience.
- Drive positive results from changes driven by insights.
- Build and tailor your own dashboards to monitor call volumes and KPI’s.
- Both real-time and proactive monitoring are available.
- Display alerts in real-time allowing for a proactive rather than reactive approach.
Reporting, Analytics & Insights
Harness the leading analytics suite turning every decision into better data-driven business outcomes.
- Turn Insights Into results
- Pre-Built & Customer Performance Dashboards
- Intelligent Insights for Everyone
- Display What Matters
- Gain Insights from Every Interaction
- Dashboards for Real Time Monitoring & Alerts
- Real time / Historical Reporting
- Ensure Quality & Performance
Over 250 Integrations, including Microsoft Teams!
Flexible Deployment Models
Whether you decide to run the Xinix Contact Center in your cloud or put the Infrastructure in the hands of our experts, Xinix enables you to keep control of your business model.
Run Xinix Contact Center Solution in your cloud or ours
Contact Center Pricing
The only Contact Center Platform with a Pricing Model based on active sessions not seats.
Are you still paying per seat? Our customers don’t!
Our disruptive pricing model allows you to bypass paying on a per seat basis, simply pay on active sessions.
No Additional Cost for Full Contact Center suite!
Our Universal pricing includes the full Contact Center solution when you purchase the Unified Communications suite.
Part of a Complete Xinix UC Solution Suite
Full Unified Communications Suite
A secure full stack cloud calling and collaboration experience.
Critical Features from the Ground Up
The only platform with Video Collaboration, Team Chat, Cloud PBX, Contact Center and Analytics all at its core.
Seamless Functionality at the Core
Make sure Your Unified Communications Suite is at the Core, not a loosely integrated 3rd party.
Get in touch
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03333 055 888
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4 Thames Rd, Barking IG11 0HZ, United Kingdom
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