VICIhost already enables us to archive the recordings of your agent calls into our internal storage servers. However, in case you also need us to transfer them to your FTP account simultaneously, we can also set it up for you.
In addition, we also set up processes that will export and FTP on particular agent status recordings of calls, such as SALES to an FTP account that you choose every night.
If you want to learn more about the features of our FTP call transfer and call recording, don’t hesitate to contact us.
