CiviCRM Telephony Integration
Automate your sales, marketing, and service in one platform. Avoid data leaks and enable consistent messaging. Get started with your CiviCRM Telephony Integration today.
System Characteristics
Application Information:
| Manufacturer: | CiviCRM |
|---|---|
| Application: | CiviCRM |
| Version: | 5.19.2 |
| Market: | Charity |
Other Information:
| Operating System: | Windows |
|---|---|
| Installation Options: | Optional |
Supported Features (related to latest supported release)
Automate your sales, marketing, and service in one platform.
Note/Advisories
Click to dial is available through application and clipboard dialling. If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
CiviCRM Telephony Integration
Xinix provides Telephony integration to a wide variety of different CRM, currently over 300 applications. We continually develop and innovate, our partners and direct customers depend on us to make sure they stay above the curve. Benefits of using CiviCRM Telephony Integration in your company;
- Increase customer retention and build better relationships.
- 360 Degree awareness across the organisation, greet the customer wit historical data, make them feel special.
- Increase efficiency and save time
- Realtime calling data
- Improve management
We have developed a range of clients that bring computer telephony to a range of mobile devices including:
- Android
- iOS
- Windows Phone
An Add-in is an option in the Communicator for Xinix client that, when configured, connects the Communicator for Xinix client to the business application enabling a pre-defined set of integration features as detailed in the Supported features box.
Client Add-in with Events
An Add-in with Events is a Client Add-in that also sends and receives events to and from the business application such that the integration features are a combined function of the Communicator for Xinix client and of the business application.
Please refer to the Supported features box for more details.
Standard integrations are typically* available by default within the Go Communicator for netsapiens client and installation can be completed by the reseller / end user using the add-in guide provided. Standard integrations use open APIs or benefit from partner agreements with the business application developer and it is expected that support for future releases will be maintained. Supported integration features are given in the table below.
*In some instances, where additional Go Communicator for netsapiens charges or other exceptional conditions apply an unlock code may be required to enable the integration.
Controlled
Controlled integrations have typically been provided on a customer project basis and either a limited agreement or no agreement is maintained with the application developer and support for future releases might not be available. The integration add-in is not available by default within the Go Communicator for netsapiens client and must be enabled by the Go Communicator for netsapiens developer at the time of installation. Supported integration features are given in the table below.
