Salesforce (Open CTI) – Mac Plus Client Add-In Telephony Integration
Connect Salesforce (Open CTI) with Xinix telephony. View supported features, system requirements, and integration details.
System Characteristics
Application Information:
| Manufacturer: | Salesforce |
|---|---|
| Application: | Salesforce (Open CTI) |
| Market: | General CRM |
| Version: | Using Open CTI |
Other Information:
| Operating System: | Mac |
|---|---|
| Installation Options: | Optional. |
| Product: | Go Integrator Nava |
Supported Features (related to latest supported release)
Note/Advisories
Salesforce Open CTI – End of Life NoticeSalesforce has announced that it is retiring Open CTI. This is a decision made by Salesforce and applies to all Salesforce customers using Open CTI .Timeline:February 2026 – Open CTI closed to new deployments; enters maintenance mode (no new features or updates).28 February 2028 – End of life. Open CTI stops working completely.Salesforce Open CTI – NotesUses Open CTI; supported on Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions of Salesforce.Requires configuration in both the Salesforce Call Centre and the UC Client.Works only in Salesforce Lightning Experience; users must be logged in to Salesforce with it running.API limitation: searching the Address Book by Contact name does not return the telephone number.API limitation: the Preview Window shows only Contact Name, Telephone number, and ID (used to pop the contact).
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