Microdec Profile CRM Telephony Integration

Note/Advisories

Support for both on-premise and Skyland Cloud installations.
Activation of ‘Profile WebAPI’, URL and creation of API keys are required from Microdec
BEFORE installation can take place. Click to dial only available via ‘clipboard dialling’ for cloud installations.
RDP type application – click to dial via clipboard ONLY
Caller preview shows contact name
Screen pop does NOT work via the on the Call Preview window. Screen Pop, works via ‘Instant Message call notification’ on on the application via the Profile CRM screen.

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Microdec Profile CRM Telephony Integration

Xinix provides Telephony integration to a wide variety of different CRM, currently over 300 applications. We continually develop and innovate, our partners and direct customers depend on us to make sure they stay above the curve. Benefits of using Microdec Profile CRM Telephony Integration in your company;

• Increase customer retention and build better relationships.
• 360 Degree awareness across the organisation, greet the customer wit historical data, make them feel special.
• Increase efficiency and save time
• Realtime calling data
• Improve management

We have developed a range of clients that bring computer telephony to a range of mobile devices including:

• Android
• iOS
• Windows Phone