Salesforce (Rest API) – Mac Plus Client Add-In Telephony Integration
Connect Salesforce (Rest API) with Xinix telephony. View supported features, system requirements, and integration details.
System Characteristics
Application Information:
| Manufacturer: | Salesforce |
|---|---|
| Application: | Salesforce (Rest API) |
| Market: | General CRM |
| Version: | Using REST API |
Other Information:
| Operating System: | Mac |
|---|---|
| Installation Options: | Optional. |
| Product: | Go Integrator Nava |
Supported Features (related to latest supported release)
Note/Advisories
This integration uses REST API, supported in Salesforce Professional (lightning mode only), Enterprise, and Unlimited EditionsSalesforce 'Console' and 'Omni Channel' not supported. Service Cloud – Integration is available with the tables i.e. contacts, accounts and leads only. Note, integration does not connect to the fields / tabs of ‘cases’ and ‘solutions’. Works in Salesforce Sales Cloud, Service Cloud and Financial Services Cloud.
Add-in supports the use of Salesforce custom URLs for Accounts, Contacts, and Leads, if required.Call Preview Notes: This display the information that is in the description field of the contact.
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