LDAP Telephony Integration

Note/Advisories

LDAP integration is able to read information from an LDAP compliant directory (e.g. Microsoft Active Directory) enabling Caller preview and Address book searching within the client. An additional ‘show contact’ option within the Add-in configuration can run a program or go to a custom URL with pre-configured telephony based command-line parameters possibly enabling Screen pop type features. LDAPS connection supported

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Salesforce Telephony Integration

Xinix provides Telephony integration to a wide variety of different CRM, currently over 300 applications. We continually develop and innovate, our partners and direct customers depend on us to make sure they stay above the curve. Benefits of using Salesforce Telephony Integration in your company;

• Increase customer retention and build better relationships.
• 360 Degree awareness across the organisation, greet the customer wit historical data, make them feel special.
• Increase efficiency and save time
• Realtime calling data
• Improve management

We have developed a range of clients that bring computer telephony to a range of mobile devices including:

• Android
• iOS
• Windows Phone