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VoIP FAQs

Everything businesses ask us before moving to hosted VoIP, from setup and features to cost and scalability.

VoIP questions answered

VoIP lets you make and receive calls over your broadband connection instead of a traditional phone line. Below are the questions we hear most often from businesses thinking about the switch.

VoIP (Voice over IP) lets you make voice calls over a broadband internet connection instead of a traditional analogue phone line. It is an easy way to connect with people around the world, and it is very cost-effective.
Yes. Employees can be added to or removed from the cloud PBX system within a few minutes. There is no need to install additional lines.
You just need a broadband internet connection. The more call volume you have, the more bandwidth you need.
When you add up the cost of a traditional telephone system (line rental, regular maintenance and call charges), hosted VoIP can offer significant savings.
We make sure proven, up-to-date technology is used across our PBX system, without loading customers with large extra costs. You don’t need to worry about compatibility.
Yes. Our hosted VoIP system lets you connect multiple branches and satellite offices to a single system. Calls can be transferred to remote locations, and employees can use the system wherever they are.

Our system offers the full range of features you would expect from an advanced PBX, including:

  • Call transfer
  • Music on hold
  • Call forwarding
  • Voicemail
  • Voicemail to email
  • Fax to email
  • Anonymous call block
  • Call diverting
  • Call waiting
  • Caller ID
  • Do not disturb
  • Emergency calls
  • Ring back service
  • Three-way calling

Many other features help employees be more productive.

We host the service on our own servers across multiple data centres, so you don’t have to own or upgrade your own hardware. Our data centres are spread across three areas and have the highest levels of security in place.
Yes. You get full access to an online portal where you can control your own telephone system. You can create call groups, change voicemail messages, and create or delete extensions. You can also see your account online in real time, which makes it easier to manage.
Yes. Our reporting system lets you monitor both incoming and outgoing calls, including how long each call took. You can use this to keep costs down and to plan training that helps employees manage their calls more effectively.
Yes. Our IVR (interactive voice response) system helps your customers and prospects reach the right person quickly. It also improves the way your phone system supports your business, so new prospects can be turned into customers sooner.
  • Cheaper calls, even to international numbers
  • Advanced features such as call waiting, voicemail, call barring and more
  • The ability to call standard phone networks through gateway providers
  • A streamlined working environment for your business
  • Easier account management and excellent scalability

There are many advantages to switching to VoIP. The biggest is cost, but there are other clear benefits too.

Lower call costs. This is one of the main reasons businesses switch. Calling over the internet is usually much cheaper than other systems. The more calls a company makes each day, the more cost-effective VoIP becomes. This is especially true for companies that make many long-distance and international calls.

A system that scales to your needs. It is easy to add or remove extensions on a VoIP system, with no waiting period, and it can be done within a few minutes.

Need help choosing?

Call 03333 055 888 or send us a message.

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