Thank you for helping me set up my account. Ali was very patient, clear, and informative. An excellent outcome.

Very helpful phone call which sorted out my problem fast and follow up email brought written confirmation. Well done!

Recently had a Linksys VoIP phone adapter with router supplied by Xinix. With special thanks to Masab at Xinix. His help and advice made the whole process relatively painless. Great to have someone knowledgeable at the end of the phone rather than trying to ‘talk’ to an AI bot. 1st class customer service.

Just transferred landline to Xinix and transfer went very smoothly. They kept in touch to ensure all went well and made themselves available should any problems arrive. The price was very competitive and all round i am very happy with everything so far

Setting up the new phone connection was simple. Support and communications from Xinix have been excellent throughout the transfer.

Xinix support team have always been extremely helpful if you have any issues with the telephone service. However I would especially like to thank Maseb Khan for his perserverance and patience at getting our phones sorted this week. Thank you and keep up the good work 🙂

Best company I have dealt with. They are human and they answer calls promptly. My porting was done efficiently and they even rang to check all was working and if I was satisfied with their service. Delivery was prompt and they offer a really good monthly price. Definitely recommend.

Very helpful and proactive support assistant. Not only sorted out the problem I had but also suggested changes to sort out other issues I didn’t know could come from the Xinix system.

I had a problem which I explained via the Xinix support email. Had a speedy response that suggested a sequence of operations to fix the issue. These worked, so I am a happy customer.

Exceptional and patient online technical support! I recently needed assistance with my system setup and contacted Xinix online tech support. I have always incredibly impressed by the level of service. The technician, Ali, was not only highly knowledgeable but also remarkably patient. He explained everything clearly in everyday language without overwhelming me with technical jargon, and stayed with me until every single issue was fully resolved. It is rare to find technical support that combines top-tier expertise with such excellent customer care. Highly recommended!

Ticket #XS00104719 Ali contacted me this morning following several messages on the system. I’m not very technical and he talked me through the set up process, he was very patient and solved the problem with no issues. He also checked the line to make sure everything was working properly. First class thanks Ali.

I was most impressed with the exemplary way my phone problem was dealt with. Such interaction with customers has a direct impact on a company’s reputation. Therefore in my opinion Tia is a considerable asset to Xinix in that he posses the knowledge, skills and experience which sets it apart from its competitors

I am writing to share my appreciation for the support I received from Maseb. I came into the call feeling quite overwhelmed by a technical glitch, but he immediately put me at ease. What stood out most was their ability to bridge the gap between high-level tech and everyday language. They are clearly an expert, but they also possess the ‘soft skills’ that make them a phenomenal ambassador for your Xinix brand. Employees like Maseb are the reason I will continue to be a loyal customer of Xinix.

Maryam spent hours resolving a technical problem during set-up which was difficult to diagnose. I wish it had been plug-and-play, but great to have a dedicated and hardworking contact in Xinix’s help team.

Working with Maseb via phone and laptop for 40 mins – all queries dealt with and reset for Portal and SNAPmobile – very systematic and total patience to lead me thorugh all steps.