General CRM
Commtrak CRM Telephony Integration
Connect Commtrak CRM with Xinix telephony. View supported features, system requirements, and integration details.
System Characteristics
Application Information:
| Manufacturer: | Commtrak CRM |
|---|---|
| Application: | Commtrak CRM |
| Market: | General CRM |
Other Information:
| Operating System: | Windows |
|---|---|
| Installation Options: | Mandatory remote installation required. |
| Product: | Go Integrator Nava |
Supported Features (related to latest supported release)
Address Book Search
Click to dial via Communicator for Xinix
Click to dial via business application
Caller details preview
Manual screen pop
Auto screen pop
Automatic call activity logging
Manual call activity logging
Additional features
Integration with Notes
Related data
Note/Advisories
This integration will give the preview window the name "Show Contact" for all calls, and a unique URL with the telephone number in it will be sent, allowing the user to pop the callers details within CommTrak.
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
Client Add-in
Controlled
Unite
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