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General CRM

Protean CRM Telephony Integration

Connect Protean CRM with Xinix telephony. View supported features, system requirements, and integration details.

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System Characteristics

Application Information:

Manufacturer: Protean Software
Application: Protean CRM
Market: General CRM
Version: 7.1-7.3

Other Information:

Operating System: Windows
Installation Options: Mandatory remote installation required.
Product: Go Integrator Nava

Supported Features (related to latest supported release)

Address Book Search
Click to dial via Communicator for Xinix
Click to dial via business application
Caller details preview
Manual screen pop
Auto screen pop
Automatic call activity logging
Manual call activity logging
Additional features
Integration with Notes
Related data

Note/Advisories

Please enquire with your service provider to find out more about the features supported for this integration.

We require the location of the .accde database file, prior to installation. Protean will need to be running for screen popping to work.

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Client Add-in
Controlled
Unite

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