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General CRM

SAP Business One 9.3 HANA Telephony Integration

Connect SAP with Xinix telephony. View supported features, system requirements, and integration details.

System Characteristics

Application Information:

Manufacturer: SAP
Application: SAP
Market: General CRM
Version: Business One 9.3 HANA DB

Other Information:

Operating System: Windows
Installation Options: Mandatory remote installation required.
Product: Go Integrator Nava

Supported Features (related to latest supported release)

Address Book Search
Click to dial via Communicator for Xinix
Click to dial via business application
Caller details preview
Manual screen pop
Auto screen pop
Automatic call activity logging
Manual call activity logging
Additional features
Integration with Notes
Related data

Note/Advisories

Additional requirement from SAP Business One – Integration is via ODBC, and requires a generic READ ONLY HANA username and password access to underlying database. (To be arranged before purchasing licenses). SAP B1 Client, and SAP BouiCOM have got to be the same bitness rate, i.e. both 64 Bit or both 32 Bit for us to work with successfully, no mixed version will work.

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Client Add-in
Controlled
Unite

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