Pricing Information & Charges

Schedule of charges referred to in the T&Cs

All charges exclude prevailing rate of VAT currently at 20%

Payment Charges	Cost
Non Direct Debit Charges (Residential)	£2.95
Non Direct Debit Charges (Business)	£4.95
Non Direct Debit Charges (Partners & Wholesalers)	£100
Credit card standing orders	£2.00
Non payment charges (Residential)	£2.95
Non payment charges (Businesses)	£15.00
Charges for restricted outbound calls on WLR due to non-payment	£20.00
Charges for reinstating services on WLR suspended to non-payment.	£15.00
Charge to reinstate WLR lines ceased due to non-payment.	£48.00
Charges for restricted outbound calls on SIP trunks and Hosted VoIP products	£4.00
Charges for reinstating services on SIP trunks and Hosted VoIP products	£4.00

Important Note:
If your account remains unpaid 35 days after the date of the invoice, a late payment fee of £40 will be applied to your account and passed to our debt recovery company to pursue on our behalf. Further charges may apply from the debt recovery company.

Installation & Cancellation Charges	Cost
New PSTN line Installation Charge	£55.00
Engineer Missed Appointment Charge	£125.00
Cancellation/disconnection fee of VoIP Packages when terminated within minimum contract length	Click here
Cancellation/disconnection fee of WLR line when terminated within minimum contract length	£299.00
Cancellation/disconnection fee of ADSL, MPF, Fibre when terminated within minimum contract length	Click here
Change of premises charge for telephone line	£55.00
Change of premises charge for broadband	£65.00
Cancellation of new broadband order after 48 hours prior to activation date	£69.99

Our number porting service, meanwhile, enables you to specify those numbers you wish to keep and migrate to XINIXWORLD. The number porting process requires approximately two weeks for completion, but you should use the following estimates when looking to switch:

Number of ports	Lead time	Cost
Single number porting	10 Working days	£20.00
Number Port Out	Up-to 21 Days	£20.00
10 Numbers or less	14 Working days	£100.00
11 Numbers or more	22 Working days	£200.00

Important Note:
All prices exclude VAT and that changes to the original order will incur an additional fee of £20. You will also be charged £20 for numbers that are ported but not used.

Other Charges	Cost
Business Assurance/Support (charged at per month per line)	£1.95
Land line engineering charges	£120 for first hour, £60 per hour there after
Broadband fault engineering charges	£165 per visit