Help Desk
Autotask PSA – Mac Plus Client Add-In Telephony Integration
Connect Autotask PSA with Xinix telephony. View supported features, system requirements, and integration details.
System Characteristics
Application Information:
| Manufacturer: | Datto |
|---|---|
| Application: | Autotask PSA |
| Market: | Logistics/ERP |
Other Information:
| Operating System: | Mac |
|---|---|
| Installation Options: | Optional. |
| Product: | Go Integrator Nava |
Supported Features (related to latest supported release)
Address Book Search
Click to dial via Communicator for Xinix
Click to dial via business application
Caller details preview
Manual screen pop
Auto screen pop
Pop contact in edit mode
Automatic call activity logging
Manual call activity logging
Additional features
Integration with Notes
Add contact
Live Mode
Cached Mode
Related data
Note/Advisories
Autotask users will require API to be enabled. From April, 15, 2020, API access has been removed from regular Autotask user accounts, therefore an API User account will need to be used. Please be aware that Autotask has an API Call Threshold which may affect the integration. Please contact Autotask for details of the API Call Threshold.
Plus Client Add-In
Standard
Unite
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