Construction
CapsuleCRM Telephony Integration
Connect CapsuleCRM with Xinix telephony. View supported features, system requirements, and integration details.
System Characteristics
Application Information:
| Manufacturer: | Zestia Ltd |
|---|---|
| Application: | CapsuleCRM – STANDARD |
| Market: | Construction |
| Version: | Using API V2 |
Other Information:
| Operating System: | Windows |
|---|---|
| Installation Options: | Mandatory remote installation required. |
| Product: | Go Integrator Nava |
Supported Features (related to latest supported release)
Address Book Search
Click to dial via Communicator for Xinix
Click to dial via business application
Caller details preview
Manual screen pop
Auto screen pop
Automatic call activity logging
Manual call activity logging
Additional features
Integration with Notes
Related data
Note/Advisories
Please be aware of the following caveats. For Address book searching, you must add at least 4 numbers when searching on phone numbers.Also for international numbers stored in CapsuleCRM, please ensure that any international numbers are stored with the zero format rather than using the ‘+’ format.
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
Client Add-in
Controlled
Unite
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