Merlin Business Software - CONTROLLED CRM Integration

System Characteristics

Application Information:

Manufacturer:	Merlin Business Software
Application:	Merlin Business Software – CONTROLLED
Market:	Logistics/ERP
Version:	Software Build 163.021.6954 Database Build 163.021

Other Information:

Operating System:	Windows
Installation Options:	Mandatory remote installation required.
Product:	Go Integrator Nava

Supported Features (related to latest supported release)

Address Book Search

Click to dial via Communicator for Xinix

Click to dial via business application

Caller details preview

Manual screen pop

Auto screen pop

Automatic call activity logging

Manual call activity logging

Additional features

Integration with Notes

Related data

Note/Advisories

Please enquire with your service provider to find out more about the features supported for this integration.

Must have direct involvement of Merlin Business Systems. Additional charges from Merlin Business Systems will apply.Remote Desktop / Citrix environments are not supported.One known supported version is: Software Build 163.021.6954.

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Client Add-in

Controlled

Unite