Zendesk Telephony Integration

Note/Advisories

We would advise that phone numbers are stored within Zendesk without punctuation.
The Zendesk API has limits (requests per minute) which is dependent upon the Edition of Zendesk. Therefore, on high usage sites it is recommended that the Zendesk add-in is configured to use ‘Cache’.
Support for 2 factor authentication by token authorisation.
OAuth authentication not supported.
If Call activity logging is available and enabled, both automatic and manual call activity logging will generate a new ticket within Zendesk assigned to the User/Customer and Agent’s profile.

Zendesk Telephony Integration

Xinix provides Telephony integration to a wide variety of different CRM, currently over 300 applications. We continually develop and innovate, our partners and direct customers depend on us to make sure they stay above the curve. Benefits of using Zendesk Telephony Integration in your company;

• Increase customer retention and build better relationships.
• 360 Degree awareness across the organisation, greet the customer wit historical data, make them feel special.
• Increase efficiency and save time
• Realtime calling data
• Improve management

We have developed a range of clients that bring computer telephony to a range of mobile devices including:

• Android
• iOS
• Windows Phone