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HaloITSM (formerly NetHelpDesk) Telephony Integration

Automate your sales, marketing, and service in one platform. Avoid data leaks and enable consistent messaging. Get started with your HaloITSM Telephony Integration today.

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System Characteristics

Application Information:

Manufacturer: Halo Service Solutions
Application: Halo Service Solutions (also known as NetHelpDesk)
Market: Help desk
Version: HaloITSM, Halo Service Desk and HaloPSA

Other Information:

Operating System: Windows
Installation Options: Optional.
Product: Go Integrator Nava
Video Placeholder

Supported Features (related to latest supported release)

Automate your sales, marketing, and service in one platform.

Address Book Search
Caller details preview
Click to dial via Communicator for Xinix
Click to dial via business application
Manual screen pop
Auto screen pop
Pop contact in edit mode
Automatic call activity logging
Manual call activity logging
Additional features
Integration with Notes
Add contact
Live Mode
Cached Mode
Related data

Note/Advisories

Halo Service Solutions (also known as HaloITSM, Halo Service Desk and HaloPSA. Formerly NetHelpDesk).

HaloITSM Telephony Integration

Xinix provides Telephony integration to a wide variety of different CRM, currently over 300 applications. We continually develop and innovate, our partners and direct customers depend on us to make sure they stay above the curve. Benefits of using HaloITSM Telephony Integration in your company;

  • Increase customer retention and build better relationships.
  • 360 Degree awareness across the organisation, greet the customer wit historical data, make them feel special.
  • Increase efficiency and save time
  • Realtime calling data
  • Improve management

We have developed a range of clients that bring computer telephony to a range of mobile devices including:

  • Android
  • iOS
  • Windows Phone
Plus Client Add-In
Standard
Unite

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