Help Desk
Team Support Telephony Integration
Connect Team Support with Xinix telephony. View supported features, system requirements, and integration details.
System Characteristics
Application Information:
| Manufacturer: | Team Support |
|---|---|
| Application: | Team Support |
| Market: | Help desk |
Other Information:
| Operating System: | Windows |
|---|---|
| Installation Options: | Mandatory remote installation required. |
| Product: | Go Integrator Nava |
Supported Features (related to latest supported release)
Address Book Search
Click to dial via Communicator for Xinix
Click to dial via business application
Caller details preview
Manual screen pop
Auto screen pop
Automatic call activity logging
Manual call activity logging
Additional features
Integration with Notes
Related data
Note/Advisories
Organisation ID and API Token will need to be setup by the user to enable the integration. TeamSupport is a cached only addin. A daily API limit of 10,000 API calls is set by TeamSupport
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
Client Add-in
Controlled
Unite
Recommended integrations
-
Autotask PSA – Mac Plus Client Add-In Telephony Integration
Help Desk Logistics/ERPConnect Autotask PSA with Xinix telephony. View supported features, system requirements, and integration details. -
BMS – Mac Plus Client Add-In Telephony Integration
Help DeskConnect BMS with Xinix telephony. View supported features, system requirements, and integration details. -
BMS – Windows Plus Client Add-In Telephony Integration
Help DeskConnect BMS with Xinix telephony. View supported features, system requirements, and integration details. -
ConnectWise Manage – Mac Plus Client Add-In Telephony Integration
General CRM Help DeskConnect ConnectWise Manage with Xinix telephony. View supported features, system requirements, and integration details. -
FreshDesk Telephony Integration
Help DeskConnect FreshDesk with Xinix telephony. View supported features, system requirements, and integration details. -
Halo CRM Telephony Integration
General CRM Help DeskConnect Halo CRM with Xinix telephony. View supported features, system requirements, and integration details. -
Halo ITSM Telephony Integration
Help DeskConnect Halo ITSM with Xinix telephony. View supported features, system requirements, and integration details. -
Halo PSA Telephony Integration
Help DeskConnect Halo PSA with Xinix telephony. View supported features, system requirements, and integration details.
