Xinix Blog

Find the Voice of Your Business Different forms of businesses will always want to give off different kinds of vibes to both potential and repeat customers. For instance, you may want to have your business present itself as fresh and exciting, warm and cosy or even powerful and commanding. Whichever vibe you are looking to…

Take Messages and Manage Calls Through Your Cell Phone Using a Customized Voicemail In the current mobile age, lots of individuals carry out a sizeable chunk of their business management duties from the cell phone. Our radio services are not only customized for the phone systems of your office but they also accommodate your mobile…

Transfer Your Callers to Where They Want to Without Dedicating Time to Do It The majority of businesses today have several departments or a variety of offices nationally or even globally. Most of the times, a receptionist or a secretary manually redirects callers to the right place. This is not only time-consuming but it also…

Don’t Make Your Callers Wonder Why You Are Not Answering A new potential customer makes a call to your business. No one is there to pick up and the line ends up ringing out. The potential customer doesn’t know why there was no one to answer or whether they even called the right number. There…

Production of On Hold Messages Without Any Ongoing Charges or Contracts We have very simple on hold messaging offers that don’t come with any fees on either a monthly or an annual basis. Purchase any of our bundles and you will save a lot more for every recording, without any dates of expiration. You will…

Your Callers Will Know More About Your Services and Products and This Will Make Them Lose Their Perception of Time While They Wait Currently, there is a steady increase in the magnitude of business that is conducted via the cell phone. Thus, it is quite critical that you are presented to the customers (who are…

Without a doubt, you will always be judged based on the first thing you say or how you first present yourself when you meet with people for the very first time. A Welcome message is an automatic greeting to anyone who calls you. A warm, professionally inviting and welcoming introductory message can be the exact…

Advanced encryption of data is available from the web browser of your agent, all the way up to the data storage back-end in our secure hosting facilities. We utilize NIST-approved, cutting-edge encryption algorithms to ensure the safety of your data. You are also allowed to send your clients to a to a secure IVR for…

Audio Soundboards enable a human agent to play only some selected recordings of audio, like contractual or legal disclaimers. Moreover, soundboard setups that are much more complex, they can substitute an agent speaking to a client completely. We have successfully tested the control of the Audio Soundboard in VICIdial with more than one hundred recordings…

VICIhost already enables us to archive the recordings of your agent calls into our internal storage servers. However, in case you also need us to transfer them to your FTP account simultaneously, we can also set it up for you. In addition, we also set up processes that will export and FTP on particular agent…

There is a Quality Control module that is built into VICIdial which allows your supervising and Quality Control workforce to review and code phone calls after the agents are through with them. The Quality Control module enables a review of the voice call recordings and also editing of the client’s records for special Quality Control…

We have some VICIhost customers who use their VICIhost system as their office PBX. VICIhost provides you with a complete PBX package with all the features you expect to find in PBX, for instance; call queues, IVRs, incoming call routing, voicemail and using your SIP hard phones. Moreover, you will have an extra advantage of…