Xinix Blog

VICIhost enables you to send messages as a manager to your agents, and the agents can also respond to you. Managers are allowed to send messages to every logged-in agent, a few agents of their choice or just a single agent if that is what they want. Agents are also allowed to send and receive…

There a number of different ways you can use to import your calling list into your VICIdial system. The simplest way is via our Web-based Lead Loader. Through this loader, you can choose the fields that you want to be imported and even save the mapping of your import as a template for future use….

You can gain access to our Web-Based Agent phone using your VICIhost account. This phone has the ability to operate as an integrated unit of the Agent Screen of VICICdial on any agent workstation that is based on the Windows platform. Moreover, unlike the majority of software based phones, it doesn’t need manual configuration. This…

You can tie toll-free, local and international phone numbers to your VICIhost account. We can provide you with incoming numbers from our inventory or assign new numbers from our carrier affiliates. You will be able to use a different incoming phone carrier or import your current numbers from a different carrier on your VICIhost system….

With VICIdial, you will have all the tools that you require to stay compliant with the specific regulations in the countries that you make your calls to. In Canada, you must stay compliant with both the FCC and FTC calling regulations for call abandon, caller ID, dropped calls and cell phone filtering features. In the…

Let your call agents handle incoming and outgoing calls as well as incoming website and email customer chat altogether in the same internet-based agent interface. VICIdial was created with integrated contact management in mind, thus, it eliminates the need for agents to keep logging in and out in order to change from incoming to outgoing….

A PBX and/or a Dailer system is essentially the backbone of any calling centre, or honestly any business for that matter. In case any of these crucial systems were to fail for any amount of time, it could be awfully disastrous and costly for the period of that outage. Our specialized team of certified engineers…

Receiving cold calls from unwanted businesses has so far been one of the biggest issues for the customers. With so many different people reaching out to file complaints, the federal government in 2005 introduced the DNC list. With the help of the DNC list, you can register your number that will block you from all…

In the United States Of America, the Telephone Consumer Protection Act of 1991 (TCPA) specifically averts texts or calls to cell-phones from systems that are capable of ‘auto-dialling’. Hence, ‘Auto-dialling’ has been well-defined as the ability to store the details of a phone number and make a phone call. As a result of this particular…

VICIdial’s agent screen is available in sixteen different languages: English French German Spanish Italian Greek Danish Japanese Traditional Chinese Brazilian Portuguese Portuguese Polish Swedish Dutch Russian Slovak The admin screen of VICIdial is available in 7 languages. English French German Spanish Italian Greek Brazilian Portuguese VICIdial not only allows you to use any of the…

From the Admin site you are allowed to configure multi-level Interactive Voice Responses (IVRs) that have numerous end-points(in hundreds) , with time-dependent features, and you can even log the available client IVRs. We have also assisted customers to integrate with their core systems for building dynamic IVRs that are able to provide information based on…

VICIhost is able to integrate with a range of other well-known CRM systems, to provide you with an all-in-one that is tied into the back-end of your client management systems. Below are some of the CRM integration systems that we presently integrate with: LessAnnoyingCRM Zendesk Salesforce.com Zoho Vtiger Pipedrive Insightly Teamsupport In addition, if your…