Xinix Blog

A responsive contact centre plays a crucial role in the delivery of high-quality customer care and satisfaction which is a cornerstone of the success of a business. But then, conventional in-house systems of contact centre tend to be rather limited in their ability to deliver the type of service that current customers expect. This is…

The Office of Communications, popularly known as Ofcom has established the new regulations for BT after it was recently unveiled that the giant’s infrastructure wing is taking an average of 48 days for installation of business lines. Ofcom, the government-sanctioned control and competition authority for the telecommunications, broadcasting and postal industries of the UK warned…

Nick Guite, Fixed Networks’ General Manager at BT Wholesale explains the reason he believes that resellers have a chance of driving positive change in businesses. Last year, Gavin Patterson the CEO of BT set a completion date for ISDN migration and stated that all consumers are going to be on the IP network by 2025….

uSwitch, UK’s well-renown price comparison service has unveiled a list of the download speeds that can be practically achieved in 42 cities and towns and it shows a wide gap between the fastest and the slowest speed. According to the list that was published by uSwitch, the town of Middlesbrough tops the list with an…

Since Ofcom’s long-awaited evaluation of the UK market has not yet taken place, and the decision on Openreach is still pending, we bring you a different outlook on how ‘UK’s Broken Broadband’ can be fixed by Tatros, the fibre optic provider; and they don’t hold back! The broadband of the UK faces a risk of…

According to Barco research, 9 out of 10 UK office employees undergo extremely elevated levels of stress whenever they deal with bothersome boardroom technology during their meetings. The heart rates of employees rose to 179bpm at any time they grapple with technology in the course of a meeting as compared to the 60-100bpm heart rate…

Yealink, leading global UC (Unified Communications) terminal solution provider recently made an announcement that its VC (video conferencing) endpoints, the T49G for desktops and VC110 for huddle rooms have achieved interoperability with their cloud-based video communications service, BlueJeans. These new endpoints join the VC120 and VC400 solutions as the latest BlueJeans compatible products in Yealink’s…

Small businesses are moving more and more towards VoIP services for their telecommunications. According to a recent report from Software Advice, small businesses are still using mobile and landlines. But according to a survey of more than 350 small businesses in the UK during 2013-2014, many small businesses are interested in purchasing a new phone…

Starting from smartphones all the way up to smart homes, smart technology is revolutionizing how we live and how we work. This is because digital technology remarkably simplifies getting connected to everything at all times, even towns and cities are becoming smarter. Currently, smart technology is bringing amazing changes to the workplace and with cloud…