Hosted IT

Our dialler server guarantees comfortable handling of at least 25 agents and at least 80 telco lines. Furthermore, you will possibly be able to handle more than that, depending on the kind of call handling that you do. The instant you outgrow one server; we will softly add an extra server so that you can…

One of the features that sets VICIhost apart from its counterparts, is that we can move your system from being in form hardware at your set up location to a hosted location and the other way round, from VICIhost system to a premises VICIdial system. Since we are based on the VICIdial Open Source Contact…

We serve some customers that have massive configurations. We have had a customer with more than 10,000 DIDs on just one system. Another one with more than 800 lists, another customer with more than 700 incoming lines, and another one with 400 campaigns. With VICIdial, the sky is the only limit, we can assist you…

You can use the Zoiper Webphone with your VICIhost account at no extra cost and you can easily embed it right into the Agent Screen of your VICIdial. The fact that you aren’t required to configure on the Agent workstation may possibly be Zoiper Webphone’s best feature. This can immensely cut on costs, particularly in…

Whether you are looking to allow clients to schedule their incoming calls when it is convenient for them or you want to call hot web leads immediately, VICIdial’s API enables you to input records into your system so that you can carry out both of these and a lot more. The VICIdial has a range…

In businesses where the lead generation and the success of the business can only be measured the number of calls. It becomes very important to keep track of the incoming calls along with the number of calls you received per day. To make sure that you are keeping track, most companies hire a dedicated resource…

VICIhost enables you to send messages as a manager to your agents, and the agents can also respond to you. Managers are allowed to send messages to every logged-in agent, a few agents of their choice or just a single agent if that is what they want. Agents are also allowed to send and receive…

There a number of different ways you can use to import your calling list into your VICIdial system. The simplest way is via our Web-based Lead Loader. Through this loader, you can choose the fields that you want to be imported and even save the mapping of your import as a template for future use….

You can gain access to our Web-Based Agent phone using your VICIhost account. This phone has the ability to operate as an integrated unit of the Agent Screen of VICICdial on any agent workstation that is based on the Windows platform. Moreover, unlike the majority of software based phones, it doesn’t need manual configuration. This…

You can tie toll-free, local and international phone numbers to your VICIhost account. We can provide you with incoming numbers from our inventory or assign new numbers from our carrier affiliates. You will be able to use a different incoming phone carrier or import your current numbers from a different carrier on your VICIhost system….

With VICIdial, you will have all the tools that you require to stay compliant with the specific regulations in the countries that you make your calls to. In Canada, you must stay compliant with both the FCC and FTC calling regulations for call abandon, caller ID, dropped calls and cell phone filtering features. In the…

Let your call agents handle incoming and outgoing calls as well as incoming website and email customer chat altogether in the same internet-based agent interface. VICIdial was created with integrated contact management in mind, thus, it eliminates the need for agents to keep logging in and out in order to change from incoming to outgoing….