Hosted IT

What is Vicidial? Vicidial is a dialler in which: agents log in, managers load some leads into it and then it makes calls to the leads so that the agents can communicate with them. When a phone call is picked up, Vicidial indicates the details of the lead (e.g. name and address) in a web…

Our Training Team consists of highly experienced call centre specialists with a minimum of a decade of practice working in Call Centres. Each of them has worked with several platforms and this gives us an opportunity to provide thorough and accurate training. Every course comes with a complete reference documentation for you to refer to…

Vicidial Support – Hourly, Monthly and Premium We are dedicated to providing support for Vicidial 24/7. Our engineering team consistently monitors calls from our customer care centres in order to make the necessary changes for them. Because of that, our workforce is exceptionally skilled at identifying and fixing Vicidial problems. Whether you require help with…

We have specifically configured our Vicidial Servers for optimal performance. We have racked up our servers in Manchester Science Park at the Melbourne Server Hosting which is right above the major internet hub of the North West. We utilize a Storage Area Network that is linked via VPN to another based in Stockport. This ensures…

Vicidial Hosting – Specialized Hosting + Premium Support Do you want to increase the productivity of your call centre? Are you worried that your leads are not being called as frequently as they should? Are you not able to see clearly what your sales people are doing and have lost the productivity of your business?…

How Important is Networking? Through the years, we have provided our services to several call centres. From our experience, there are two main underlying causes of problems; the quality of the internet connectivity and networking. Without a doubt, if you don’t take you time to properly plan for your networking, failure is imminent. Moreover, if…

This is a very crucial strategy for call centres. VICIdial Disaster Recovery Plan Why is Disaster Recovery So Vital? You may think that the single costliest resource of any call centre is the hardware the data or even the calls that are being made, but no! The staff is actually the most expensive resource. The…

Do you want to increase the productivity of your call centre? Are you worried that your leads are not being called as frequently as they should? Are you not able to see clearly what your sales people are doing and have lost the productivity of your business? Have you lost interest in investing tens or…

Do you manage a small-sized contact centre that has less than 8 agents? Do you like planning your expenditure down to the penny every other month? Do you like knowing exactly the amount that you will spend? We fully understand that for small teams, it is not always sensible to lease a hosted server and…

The Quality of Service (QoS) is a crucial subject in the implementation of VoIP. The main concern is how to provide assurance that packet traffic for a media connection such as voice will not experience delays or drops as a result of interference from other traffic that is of lower priority. The things to be…

  You need to make careful considerations when you choose a phone system for your business. In this day and age, the heavy domination by mobile gadgets such as smartphones and tablets makes a lot of business owners forget about paying close attention when selecting phone systems, assuming that their mobile devices will automatically cope….

Algeria free phone numbers also referred to as Algeria toll-free numbers let your business advertise a charge free number that your customers can reach you through. i.e. The Algeria toll-free numbers let callers reach you without incurring any charge at all. The cost for using the free phone number is incurred by the called party…