Hosted IT

A PBX and/or a Dailer system is essentially the backbone of any calling centre, or honestly any business for that matter. In case any of these crucial systems were to fail for any amount of time, it could be awfully disastrous and costly for the period of that outage. Our specialized team of certified engineers…

Receiving cold calls from unwanted businesses has so far been one of the biggest issues for the customers. With so many different people reaching out to file complaints, the federal government in 2005 introduced the DNC list. With the help of the DNC list, you can register your number that will block you from all…

In the United States Of America, the Telephone Consumer Protection Act of 1991 (TCPA) specifically averts texts or calls to cell-phones from systems that are capable of ‘auto-dialling’. Hence, ‘Auto-dialling’ has been well-defined as the ability to store the details of a phone number and make a phone call. As a result of this particular…

VICIdial’s agent screen is available in sixteen different languages: English French German Spanish Italian Greek Danish Japanese Traditional Chinese Brazilian Portuguese Portuguese Polish Swedish Dutch Russian Slovak The admin screen of VICIdial is available in 7 languages. English French German Spanish Italian Greek Brazilian Portuguese VICIdial not only allows you to use any of the…

From the Admin site you are allowed to configure multi-level Interactive Voice Responses (IVRs) that have numerous end-points(in hundreds) , with time-dependent features, and you can even log the available client IVRs. We have also assisted customers to integrate with their core systems for building dynamic IVRs that are able to provide information based on…

VICIhost is able to integrate with a range of other well-known CRM systems, to provide you with an all-in-one that is tied into the back-end of your client management systems. Below are some of the CRM integration systems that we presently integrate with: LessAnnoyingCRM Zendesk Salesforce.com Zoho Vtiger Pipedrive Insightly Teamsupport In addition, if your…

With the flexibility of VICIdial, your agents can work from almost anywhere they want. As long as they have a computer, a phone or headset and they an internet connection, agents can work from a central call centre or even at home. We have customers that have hundreds of home-based agents all on the same…

      When it comes to customer support, you want a full solution that can help your reps minimize the call handling time and response time. This means you need to aim for a solution that offers a calling option, contact import, and export option along with a call back option. There are so…

VICIdial comes with Full Featured Call Recording built in. With this, you are able to automatically record all call being received by the agents or allow the agents control over when they can start or stop recording calls. You can also record incoming calls as they come in to your system before they are redirected…

An agent can make a call to a third-party while he/she is on another phone call with a client in the agent screen and they can all conference together with the client the agent was talking to. This call to a third-party can be made with the current client live on the line or on…

There are three main outbound dialling types in VICIdial, they are: Predictive, Broadcast and Agent-Controlled Dialling. 1. Predictive Dialling: this enables the system to calculate the amount of telephone calls it thinks it should make so as to keep the call agents occupied with phone calls and simultaneously stay below a specific limit of call…

When it comes to Agent Ranking and Skill-Based Routing, calls and emails can be forwarded to agents who have the ability to handle them effectively with the highest level of efficiency based on their skills. For instance, assume we have 3 agents working in the call center at ACME Corporation vending widgets. Tom, Dick and…